ia couple of years ago i purchesed a desktop from best buy along with a premium black tie geek squad protection for 3 years . the protection plan cost me $389.99 and as it stated on the paperwork was supposed to cover in-home visits and virus/spyware removal. a few days ago i shceduled an in-home appointment becasue my desktop was running slow. an agent name "Eric" came in and run a scan , found some spyware and removed it. at the end of the visit he told me i had to pay $175! i explained to him i had the premium plan , he than reduced the price to $129.99. "just for the home visit" i explained again that this was included in my plan , yet he instisted i had to pay and that i can take it up with there customer service. so i paid, and as soon as he left (12:40pm) i called their 1800#. i ws transsfered back and forth between 10 diffrent agents , was put on hold endless times at the end of literally 3+ hours on the phone trying to get my money back i was told someone will contact me in teh next 24- 48 hours. the thing is each and every one of the agents i spoke to told me i the "geek" was not supposed to charge me anything because with my protection plan , i was "entiteled" to the service. so didnt i get a refund right away??? to me this is considered as stealing!!! best buy and the geek squad ripped me off!! 128fece



  Comments (2)
1. Written by Ktdid1961 on February 10, 2012 from gilbert, arizona, US
Always try to pay with a credit card if you doubt you owe anything. That way you can contest the charges if you get no satisfaction from the company.
2. Written by muzhik on February 1, 2012 from -, -, US
next time take your warranty paperwork out and show it to the "geek" and dont pay anything, you got schkooled

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