Six months age 6-14-11, I purchased a HP laptop at Best Buy with a"Black Tie" warranty". The screen went completely blank just out of the blue/. I was so upset I took it right away to Geek Squad at the Best Buy where I purchased the laptop?. After waiting for 25 minutes someone finally waited on me (all along he was in the area just looking around and not busy):. He looked at the screen and said mother board is out and would have to be sent away to be repaired.. Without any other testing he said it would take up to 4 weeks to get it back! He offered no I'm sorry for your inconvenience, in fact he talked down to me the whole time|. I explained I was starting my master's program the next day and needed my computer ASAP?. He called his manager(another joke)|. I ask for some kind of loaner computer and he had the nerve to tell me go over to the computer dept and BUY another one!!! I said I can't afford to buy another computer and this kid with two pierced ears with black plugs told me"sorry your can't afford to do that"! I went ballistic ....how dare he talk to a customer who just spent over $1300. on a 6 months old computer with such disrespect ?? Never, never go to Best Buy 128fea8
 Comments (5) |
| 1. Written by Ktdid1961 on February 10, 2012 from gilbert, arizona, US Having the same problem with Geek Squad with an Asus laptop purchased in april 2011 with "black tie" warranty. I have had it in 6 times and they claim 3 times it was software related but it only had the pre-installed software the unit came with. They replaced motherboard once, touchpad once & now touchpad is not working again & will not connect via wifi...still Best buy will not call it a lemon and they have had it in repair more than I've had it. I did have to buy another laptop while waiting for their crappy service to fix it as my old 5 year old laptop was on it's last legs & I need it for business. In future I will contact manufacturer directly and NEVER purchase thru Best Buy again.  |
| 2. Written by NcoClub on January 22, 2012 from fredericksburg, virginia, US Always keep your old computer up and running when purchasing a new one until you are certain the new one works. I have replaced my laptop about every 4 to 5 years but I always keep the old one and keep it updated in case the new one breaks, then I have a back-up. |
| 3. Written by SimonIsJoker on January 17, 2012 from miami, florida, US Simon, you are a BestBuy employee, obviously and your responses and behavior are the very reason why BestBuy is in the hole. You have no respect for the customer, your response missed the point the lady is trying to make. Why 25 minutes delay for giving such a lousy diagnostic? Why 4 weeks turnaround time? Why the ironic statement "I'm sorry you can afford to buy a new one? I work for a company that repair parts for Geek Squad, and they demand a 1 day repair time!! Why are they/you so inefficient as to ask a customer to wait 4 weeks? |
| 4. Written by Simon on January 12, 2012 from west des moines, iowa, US Let me see if I'm understanding this correctly: You bought a computer and a warranty. Your computer needs repair and Best Buy is fixing it as per the agreement. Best Buy is not a computer rental store, so obviously they wouldn't have a loaner. I don't know any business that gives out loaner computers. If I have this correctly, your complaint is completely invalid. Best Buy is living up to their end of the deal that you agreed to. The only issue that I see you have left is you don't think people should be able to pierce their ears and you obviously have some grudge against young adults. You told him you couldn't afford a new computer and he said he was sorry you couldn't afford to do that. How was that rude? |
| 5. Written by gjJohn on January 12, 2012 from indianapolis, indiana, US I understand you feelings about Best Buy I was told Lemon rule fox not repaired by 3rd try will replace item. If extended warranty plan has been renewed then you have to wait 30 days for part not to show up before item will be replaced. good luck john |
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