Best Buy Complaints and Reviews

Had an experience with Best Buy?   Submit review ›
Best Buy
Main address: P.O. Box 9312 55440 Minneapolis MN
1-888-237-8289, ,
  • 1,759+29 mobile complaints
  • $530K claimed losses
  • $299 average
Had an experience with Best Buy?
Submit review › Submit review ›

     

  • 17 hours ago
  • Online Shopping
  • 6

If you're thinking about purchasing with Best Buy's online shopping, don't! I recently placed an online order only to receive a message that there was a glitch in their system. Well this "glitch" caused my credit card and my gift card to be charged while no order was created. Now I have to wait "x" number of days for my gift card to be refunded. The bank was able to clear the charge of my credit... Read more

Was this review helpful? 0 0
  • From mobile
  • Best Buy
  • 17 hours ago
  • by anonymous
  • #550105

$200 trade in for a working smart phone is a joke. All of their advertising said working phone. To the best of my knowledge, nothing else. Mine had a slight crack in the screen but they said it was not acceptable. Bait and switch. Add comment

     

  • 2 days ago
  • Appliances and Electronics
  • Doylestown, Pennsylvania
  • Delivery Delay
  • 26

STILL waiting on preorder Note 4. Was told I'd have it launch day (10/17) then was told Saturday, then Monday, then Wednesday. Called today (wednesday) and wasn't even given a time, just told its a "waiting game." Was also told they had one for sale to the general public at a different best buy, when they still had preorders to fill. Totally disorganised and borderline scammers. Utterly... Read more

Was this review helpful? 0 0

     

  • 2 days ago
  • Laptops and Tablets
  • San Jose, California
  • Preorder Price Change
  • 39

Preordered Note 4 in store more than a week before launch. Was told by employees and Samsung reps at the time of pre-order that I would guaranteed get the phone on launch day. Launch day comes, I show up, told no phone, no eta on when. They claim they only got two or three phones in but had hundreds of preorders. Asked if I could go ahead and pay for it since mine is outright purchase. Told no,... Read more

Was this review helpful? 1 0

     

  • Oct 19
  • Appliances and Electronics
  • Saint Catharines, Ontario
  • Warranty Charge
  • 2
  • 2
  • 42

I recently noticed two charges on my Visa statement for 'AGI Geeksquad'. Not knowing what this was for, I called the number provided. She couldn't tell me much except that it was for the two cell phones I purchased two years ago and also explained the warranty coverage. Well, that's nice and everything but I NEVER purchase extended warranty and I for sure didn't this time. I then called Best Buy... Read more

Was this review helpful? 2 0

     

  • Oct 19
  • Entertainment
  • Valdosta, Georgia
  • Flat Screen Tv
  • 3
  • 3
  • 46

On Sunday, October 19, 2014 I entered Best Buy in Valdosta, Ga. to return a television I purchased and received slow, bad service! They treated me as if I had stolen the television, after being told by an employee at the store, that Best Buy is the manufacturer of this product ('39' Insignia flat screen tv, Model # NS-39D400NA14)that has stop working completely!!! I was told that I get another... Read more

Was this review helpful? 1 1

     

  • Oct 18
  • Appliances and Electronics
  • Phone Delivery
  • 1
  • 1
  • 56

Launch or delivery of phone set for 9/17/14. As of 10/18/14 nearly 6 pm, I have not received any communication from Best Buy. I have called the best buy mobile. After talking with DeAngelo then spoke with manager Sandra. Bottom line - they could not tell me why I dont have my phone. They don't know when I will get my phone and they are sorry that no one has contacted me via email to let me... Read more

Was this review helpful? 0 2

     

  • Oct 18
  • Appliances and Electronics
  • Houston, Texas
  • General Manager
  • 1
  • 1
  • 34

I used to love shopping the best buy in Santa Fe, NM until years of experience walked out the door when the new GM took over and let them all go due to his inexperience and insecurities' who ever chose him as GM made a huge error in judgment..now the store for months on end is poorly stocked with empty shelves in the video section looking like ghettomart! The GM is also not a nice person to begin... Read more

Was this review helpful? 1 0

     

  • Oct 17
  • Laptops and Tablets
  • Newark, New Jersey
  • Faulty Laptop
  • 1
  • 1
  • 34

Wow how they suck. I purchased a new laptop yesterday and it crashed today. Ok no big deal This happens. Picked up a second new unit when I returned the first crashed unit. Actually upgraded a little more. Here is their problem, I paid CASH. My mistake I guess. After getting the second unit I never opened the box. Thinking about what this dum sales twit told me about the new computer it did... Read more

Was this review helpful? 1 0

     

  • Oct 17
  • Appliances and Electronics
  • Stillwater, Minnesota
  • Canon Camera
  • 1
  • 1
  • 33

I went to purchase a camera at the store - none in stock. On line, they listed the Canon SX60HS at list price. When I did a Google search of pricing, 2 major camera companies had lower prices - Beach Camera and BuyDigital. The on-line help people at Best Buy told me they do not match those companies and listed two others that sold at list price only. The Google search for major internet... Read more

Was this review helpful? 0 0
 
×
You are reading about Best Buy.
Filing a new complaint about
×