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  • Customers like
    • Convenient location 7
    • Wide variety of products 6
    • Competitive prices 5
  • Customers don't like
    • Poor customer service 73
    • Slow to assist 23
    • Bait-and-switch tactics 17
  • From mobile
  • Best Buy
  • 1 day ago
  • #786941

Best Buy in Greenville, N.C. Kenhas poor customer service, and support. If you have a problem from their installation, or other, in store, staff will just send you around and around, never correcting their problem on anything. Done with them. It is not the only place to shop. Add comment

I bought a monitor last year as well as the warranty that came with it because the sales guy said if something went wrong with it they would simply replace it. Guess what, pixels have started to go dark. The people I spoke with today said I had to either send it to the manufacturer or make an appointment to talk with the service desk. No estimate as to when I would get it back. Which makes me... Read more

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  • From mobile
  • Best Buy
  • 1 day ago
  • #786611

Bestbuy keeps sending emails to me even though I I subscribed a dozen times Add comment

I bought a stove from Best Buy and they had Spirit Delivery deliver it. They broke granite counter top when installing. Did not mount to wall or level the stove. Put a pot of water on and it slid forward. They are now denying claim because of delivery ticket which was signed out in driveway because they said it had to be inspected before bringing in house. I bought stove from Best Buy and made... Read more

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My wife bought a GoPro camera. The total was 399.00 and tax. after making two payments of $100.00 each, her monthly statement is $900.00+. She has gone twice to the store to try and straighten this out, and her statement gets higher every time. She will have bought 2 GoPro's at the rate she is going. Stay out of Best buy unless you want to be robbed. She will never make a purchase at BestBuy... Read more

Was this review helpful? 1 2

Florence, ky location needs to retrain their geek squad team members. I went there with a laptop repair under the protection plan and it was a horrible experience. The associate acted like I was pulling his teeth to get him to wait on me. He didn't want to look up my student ID to find my information on my laptop, tried to accuse me of not being the rightful owner of the laptop even though I had... Read more

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I could not get on emails over phone they could not help me so before I left I cleaned it shut it off dropped off at north haven not my first rodoe in dropping off a computer on a Friday week ago I go to pick up my computer it has a light bulb it looks like in the middle of the screen so now I left it there refuse to take back like that u called me a liar to my face u even spilled something on... Read more

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I purchased an Asus computer from Best Buy. It continued getting an error "Display driver has stopped responding and has recovered" (shortened) - the screen would turn black and freeze for a moment, every few minutes. I took it into Geek Squad, who usually treat you as if you have done something to it. I turned it on, let it do it's updates, and went to Facebook - that's it. They could not... Read more

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have decided to avoid best buy from today on until i die i was mistreated again which i was told would not happen again but it did...i buy over 2 to 3000 a month for my company and myself and sometime i have to return one small item.....this is a process from ***.....it will take forever as there is only one person doing returns and a manager will need to be called which will take a long... Read more

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Went to best buy look for a filter for my fridge. Witch i bought there i might ad. i discribed the filter to the clerk. Round 12 inches long with two prongs on the top. The clerk hands me a 4 inch by 4 inch flat box and ask if that was it!(huh)i told her once again what it looked like and she had to call for help. The second women was rude right off the bat.i told her i had made a large purchase... Read more

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