Submit ›
  • Customers like
    • Wide variety of products6
    • Convenient location5
    • Nice staff4
  • Customers don't like
    • Poor customer service74
    • Slow to assist22
    • Bait-and-switch tactics17

  • 19 hours ago
  • Appliances and Electronics
  • 1
  • 1
  • 4
  • REVIEW RATING 5/5

today i went to best buy hoping to find a good deal on a led smart tv. After browsing the selection i found a open box sony Bravia 40" Led smart tv for 389.99 and asked to make sure all the plugs accessories and such were in the box. the employee showed me that yes everything was in there and that it looked like the tv had never been setup seeing as how everything except the power cable was still... Read more

Was this review helpful? 0 0

  • 22 hours ago
  • Appliances and Electronics
  • Wilmington, Delaware
  • 4

First i walked into the Best Buy store in East Brunswick where 5 employees were standing around talking than I had to go to them to ask for help. Told them I needed a wireless bridge to hook up my blu-ray. The first two had no idea what it was,even went on their web site to show,them what I needed,still they looked like deer in the headlights. Finally the third one was nice and somewhat helpful... Read more

Was this review helpful? 0 0
  • From mobile
  • Best Buy
  • 1 day ago
  • by anonymous
  • #660171

The small store in the mall had the rudest sales man. He told me he couldn't Handel my return because he didn't feel like looking for our reset on computer. So now I'm stuck with a broken phone holder. And a lose of 35.00. Add comment

  • 2 days ago
  • Appliances and Electronics
  • Long Beach, California
  • Refrigerator
  • 47
  • REVIEW RATING 5/5

First, the delivery guys took the doors and shelves/bins off the new fridge, and placed them in the wet grass and dirt, leaning them up unprotected, against the tree in my front yard. This is how Best Buy treats your brand new $3,000 appliances?! After they left I found two beetles crawling on the fridge, one inside one outside on the door! They did even not remove all the plastic and tape from... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Appliances and Electronics
  • East Brunswick, New Jersey
  • Panasonic Tc 65Ax800U 65-Inch Tv
  • 13
  • REVIEW RATING 4/5

It's 2015 and I bought a $2000 BRAND NEW 4K TV from Best Buy yesterday. I get home and some other guy's Netflix account was logged into the smart TV Netflix app. I emailed him and he confirmed he returned the TV two weeks ago due to a defect with the screen. Best Buy went to his house and delivered him a new TV, taking this defective TV back. Best Buy repackaged the all the components in... Read more

Was this review helpful? 2 0

  • Jun 30
  • Computers
  • Marietta, Georgia
  • Dell Computer
  • 8
  • REVIEW RATING 4/5

Purchased a new dell computer 8 months ago. My husband purchased malware and had Best Buy geek squad in stall it today. The woman who assisted him said they would run a "free" diagnostic test on the computer after the malware had been installed. The Computer locked up. He had to take it to Best Buy and for $85 they can fix it And for another $100 they can "rush it". They have my work... Read more

Was this review helpful? 0 0

  • Jun 30
  • Appliances and Electronics
  • Chicago, Illinois
  • Washer And Dryer
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

After shopping around at a few places looking for a new washer and dryer, I landed at Best Buy. Without going into great detail il will say they convinced me to buy my appliances there promised me Rewards points and Extended Warranty ....after the purchase received NEITHER...I tried talking with a manager, even called the cooperate office, thry actually snickerd saying"sometimes we get carried... Read more

Was this review helpful? 1 1

  • Jun 30
  • Appliances and Electronics
  • Potomac, Maryland
  • Microwave
  • 9
  • REVIEW RATING 4/5

Purchased a Microwave on June 19, 2015. Was told to pick it up on June 29, 2015 and I told the Salesperson my Husband would pick it up after work on the 29th. When He arrived to pick it up with the receipt and purchase order he was told that because his name was not the purchaser he could not pick it up. Now our name is very unusual and the e-mail address listed on the order was his. However... Read more

Was this review helpful? 1 0

  • Jun 28
  • Laptops and Tablets
  • Clearwater, Florida
  • Dell Inspiron 15 Laptop
  • 8
  • REVIEW RATING 4/5

This occured at the CLEARWATER FL store. Still, to thi day, DELL WILL NOT help me obtain SERVICE or ANYTHING else to relieve current operating probs. Buyer beware and ask questions. In hindsight, I should have asked for a signed and written stmnt saying I was purchasing a brand new computer, and not a used, or refurbished.I have heard and read many many any complaints against best buy in the... Read more

Was this review helpful? 0 0

  • Jun 28
  • Appliances and Electronics
  • Arnold, Maryland
  • Sharp 50-Inch Tv
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

Stay away from the Best Buy store in Annapolis, MD! My husband and I purchased a 50" Sharp TV two days ago. We just had an opportunity to open up the box and get it set up today. As we were pulling it out of the box, we noticed huge horizontal cracks in the upper right part of the screen. My husband got in the car to drive down and exchange it. I thought this would be an easy task, especially... Read more

Was this review helpful? 1 0

Had an experience with Best Buy?

Write a review
Did not find what you were looking for?
 
×
You are reading about Best Buy.
Filing a new complaint about
×