2.1
  • Wide variety of products3 votes
  • Competitive prices2 votes
  • nice Staff1 votes
  • Customer Service21 votes
  • Bait-and-switch tactics6 votes
  • Slow to Assist5 votes
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  • 9 hours ago
  • Appliances and Electronics
  • Roseville, Minnesota
  • 2

I purchased an iPad Air Bluetooth case from Best Buy for $99.99 and within four months one of the case's hinges broke! This rendered the case useless and upon returning it to Best Buy was told "it was my problem" And I needed to contact the manufacturer. I was also advised that if I had purchased their protection plan maybe something could have been done. In other words, I have to pay an... Read more

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  • 11 hours ago
  • Media
  • Indianapolis, Indiana
  • 4

I purchased a phone with an insurance plan. When an issue happened with my phone, they informed me that I didn't have insurance on my device. After investigating, the told me they cancelled the insurance and notified me to renew it. I never received a notification and they cannot track or send me information regarding the sent/delivered notifications. My device became ineligible for... Read more

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  • 23 hours ago
  • Appliances and Electronics
  • Houston, Texas
  • Staff
  • 11
  • REVIEW RATING 4/5

Good afternoon, My name is Veronica I would like to let you know How the service has been lately. When I enter the store (PEARLAND, TX) I am greeted by the staff. I would give them a 10. But when you need to call to speak to someone you can forget about it. I work where customer service is the key. I even Work for Best Buy call center years ago and I never treated a customer rudely. 1. You wait... Read more

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  • 1 day ago
  • Laptops and Tablets
  • Montreal, Quebec
  • Hp Envy
  • 8
  • REVIEW RATING 4/5

Best Buy team NEVER knows what is going on. I recently applied for the Best Buy card (Chase) and bought a computer. Before and after the purchase, I called them many times, spoke with attendants to make sure I would be joining the finance program to avoid interest. Yesterday I received my second bill, and noticed a $50 interest. Called Best Buy 3 times and NOBODY was able to solve my problem. The... Read more

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  • 1 day ago
  • Laptops and Tablets
  • Saint Peters, Missouri
  • Ipad Air 2 32Gb
  • 13
  • REVIEW RATING 4/5

I tried to buy an iPad Air 2 on Black Friday. After trying for over 2 hours to get my order to go through I gave it one more try. I found that not only did I not have an order listed, but conveniently, even though the order never got through, they took all my gift card money....strange. I got concerned so I checked my bank card statement to find that they had charged my credit card not once but... Read more

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  • 2 days ago
  • Cellular Phone
  • Rehoboth Beach, Delaware
  • Verizon Wireless
  • 6
  • REVIEW RATING 4/5

Have heard that Best Buy was improving service- so I thought I would give them a chance. Have two Verizon phones 5 just out of contract and wanted to see what my options were. 4 customer service reps in mobile dept all very busy. Waited 45 minutes to se a rep . set down and wait while she went to the third customer behind me in line and started to answer her questions- very unprofessional. Into... Read more

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  • 2 days ago
  • Ex Employees
  • Manager
  • 11
  • REVIEW RATING 3/5

I pre-ordered something which is now very hard to find. Because of the inventory team putting said item on the shelf , now the store is giving my pre-order to another customer just to keep the other customer quiet. Just because I am an employee it does not mean I should have to give up my pre-order just to keep a customer that did not pre-order it happy and quiet. The store managers have always... Read more

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  • Dec 15
  • Appliances and Electronics
  • Framingham, Massachusetts
  • Geek Squad
  • 5
  • REVIEW RATING 4/5

Very disappointed to see that the Framingham MA store had only one Geek on staff Monday Dec 15, 2015. This is the ipotomy of cheap. Waited for an hour just to pick up my repair. This lack of staffing causes exorbitant amounts of costly anti-marketing as irrate customers are a company's worst business plan. The immediate as well as trickle down impact from this shortsightedness will translate to... Read more

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  • Dec 14
  • Customer Service
  • Denver, Colorado
  • Fridge
  • 11
  • REVIEW RATING 4/5

I think you need an overhaul, on customer service, hold times, transfers, and faulty connections. I am tired of employees that lie, don't check in, can't look up an order. This is even with receipt info, date of purchase, and rewards numbers, I think your falling short, hiring labor over seas, and lacking proper training. I am annoyed that you high techs that damage my home, that can't reconnect... Read more

Was this review helpful? 2 0

  • Dec 14
  • Advertisements and Cons
  • Calgary, Alberta
  • Flyer
  • 18
  • REVIEW RATING 5/5

"I live in Calgary, 2 separate ads for an item was in their flyer, regular $400 for $50 off. Turns out in both ads no locations stock the item & when I phone locations & customer service they can't see their warehouse inventory or order the item, or bring it in from another store. I asked for contact info of head office and the only way to contact them in snail mail! No email address.... Read more

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