2.1
  • Wide variety of products6 votes
  • Nice staff4 votes
  • Competitive prices4 votes
  • Poor customer service68 votes
  • Slow to assist22 votes
  • Bait-and-switch tactics17 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • 2 days ago
  • Customer Service
  • Flagstaff, Arizona
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

I am not certain how a Big-Box store like BestBuy can stay in business. I've complained to management about the poor, condescending sales staff in at least 3 instances over the past 2 years at the Flagstaff, AZ store. Nothing has changed. Because of my profession, I typically purchase about $15 to 20K in computer supplies and equipment per year. For me, that's a big expense but obviously for... Read more

Was this review helpful? 1 0

  • May 02
  • Appliances and Electronics
  • Brentwood, Tennessee
  • Staff
  • 10
  • REVIEW RATING 4/5

Best Buy has the worst process for customers wanting to purchase a new phone. Me and my 1 year old walk in to an empty Samsung area. This lady was very nice and did everything to keep my business, but she wasn't allowed to sell the phones. You had to go to another area and sign in, then they said it would be 30 or more minutes. There was another guy who could sell phones, but only one was... Read more

Was this review helpful? 2 0

  • May 01
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Wellington, Florida
  • Headset Adapter
  • 15
  • REVIEW RATING 4/5

I went online today to purchase a headset adapter. My girlfriend said she would stop by and pick it up for me on the way home. I used the in-store pick-up option to save her time and started the biggest hassle of my life. The short version of this story is DONT USE IN STORE PICK UP. Just go get it yourself and pay for it. When I checked out there was no where to put who would pick it up. The... Read more

Was this review helpful? 0 1

  • Apr 29
  • Computers
  • Fort Lauderdale, Florida
  • Online Order
  • 18
  • REVIEW RATING 5/5

Awful Customer Service StarStarStarEmpty StarEmpty StarBy captainamerica21442 - 04/28/2015 FORT LAUDERDALE, FLORIDA -- On several and I mean several occasions- I have attempted to buy things on line- when I get to the check out page-the computer always glitches-error occurs and the sale or buy disappears. I have complained- and in so the Executive Department has called- we have discussed the... Read more

Was this review helpful? 0 0

  • Apr 28
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Goodyear, Arizona
  • Wireless Charger
  • 14
  • REVIEW RATING 4/5

On the day of the release of the samsung galaxy S6 I decided to purchase my phone from best buy as their website stated i would receive a wireless charger free a $59 value. Well when I purchased my phone I was informed that the promotion was for pre-purchase customers only. However by monitoring their website the wireless charger promotion was still present days after my purchase and for my... Read more

Was this review helpful? 1 0

  • Apr 26
  • Appliances and Electronics
  • South San Francisco, California
  • Classic Movies
  • 3
  • 3
  • 19
  • REVIEW RATING 4/5

Went to best by 4. Two items hear phones & dvds there was no section for classic movies. Store. Rep was not very knowledgeable. & couldn't. Find such. Films as godfather whichh is a classic they didn't. Carrie. The movies also . list of names. They didnt even know what I. Was referring to.....also old virison of. Ten Commandments. Or Noah. &Cider House Rules, they said stoe had 3... Read more

Was this review helpful? 0 1

  • Apr 23
  • Appliances and Electronics
  • Pottsville, Pennsylvania
  • Wall Oven
  • 24
  • REVIEW RATING 4/5

Ordered a wall oven and was given a delivery date. Didn't come in, was given another date. Still didn't come in. Placed numerous phone calls but was jacked around by sales reps. Waited over 1 month still no oven. Tried calling Customer Service, but it ended up with more phone and absolutely no results. It is unacceptable that this company is quick to take your money and yet not follow through... Read more

Was this review helpful? 2 0

  • Apr 23
  • Appliances and Electronics
  • Fort Lauderdale, Florida
  • Online Order
  • 23
  • REVIEW RATING 5/5

Best Buy- you would figure a good USA company-well I shall attach my e-mails to the CEO of their Company in Minnesota- tell the dialogue speak for itself: I am sending you a response I receive from your customer service department to my e-mail. I have also attached my response again to their excuse # 55 for something pertaining to buying products-whether on line- by phone- and even in person. So... Read more

Was this review helpful? 1 0

  • Apr 20
  • Cellular Phone
  • Lansing, Michigan
  • Phone Upgrade
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

On February 19 I received a yahoo email thanking me for adding 3 new lines and upgrading my phone to a Verizon Edge on February 15, 2015. I did not make or authorize these transactions. The upgrade resulted in a financing transaction of $750 of which Verizon is charging me $31 per month, for which I have no intention of paying. The have deleted the new lines that were added to my account but... Read more

Was this review helpful? 0 1

  • Apr 19
  • Cellular Phone
  • Fargo, North Dakota
  • Iphone
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

Best buy in Baxter MN has the worst customer service. Staff is poorly informed. We have dealt with best buy for years in Metro. We have had good experiences in Mpls metro area and then move to Brainerd MN. The Best Buy in Baxter MN is the worst I have ever had to deal with. I'm will do any thing in my power to purchase my products any place other than best buy. Next purchase I make I will use... Read more

Was this review helpful? 1 2

Had an experience with Best Buy?

Write a review
Did not find what you were looking for?
 
×
You are reading about Best Buy.
Filing a new complaint about
×