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  • Customers like
    • Wide variety of products6
    • Convenient location5
    • Nice staff4
  • Customers don't like
    • Poor customer service74
    • Slow to assist22
    • Bait-and-switch tactics17

  • Jul 26
  • Appliances and Electronics
  • Liverpool, New York
  • Tv Purchase
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

Best Buy Has horrible customer service. Same as above bought TV in 2011. Somehow, unknown to myself warranty expired May 2015, They saw only way they contact u is by email. Never got email. Its now of course July 2015. As of last nite TV shuts off by itself will stay on maybe 45 min then shuts off. Best Buy will not let me renew my warranity, but admit they only contact you through email??... Read more

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  • Jul 24
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Boucherville, Quebec
  • Dongle
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

I have ordered a tablet and a doongle form bestbuy online. When cashing out and placing payment the online service wrote, problem reading order please try again later. Which I did, later that day I tryed again, with the same message. So much later it worked. To my surprise I was billed 3 times. My credit card charged me over limit fees and interests. Also payed for delevery fees. I mentioned this... Read more

Was this review helpful? 0 1

  • Jul 23
  • Other
  • Wellington, Florida
  • Cell Phone
  • 9
  • REVIEW RATING 4/5

bought virgin mobile phone for husband in hospital recovering from near fatal Harley accident, traumatic brain injury, needed phone to be able to reach me. Bought the insurance in case of lost or broken Cameron sells boy assured me that yes loss was covered. Well he lied to me. Phone was either lost or stolen in the hospital. I contacted best buy via email .the sales manager from best buy... Read more

Was this review helpful? 0 0

  • Jul 21
  • Appliances and Electronics
  • Branson, Missouri
  • Best Buy Credit Card
  • 2
  • REVIEW RATING 4/5

They dropped me. Out of no where. Yes, I was late...hit the questionnaire. Still paid, went to make the payment the next month. Hit the same questions. Called...not answering the same questions every month. Roadblocks to payment are not reimburseable in my mind...want a judge and class action attorney to see. I refuse to pay after telling you/answering questions the first time, then to... Read more

Was this review helpful? 0 0

  • Jul 21
  • Appliances and Electronics
  • Moro, Illinois
  • Best Buy Protection Plan
  • 14
  • REVIEW RATING 4/5

Being charged for services I didn't order on a card I canceled a year ago please explain , I have call service department but the bill keeps coming with add charges, I am not paying this bill, I didn't order anything, haven't been in your store in more than a year. Tried to charge me for credit protection a year ago that I didn't order on a card that did' have anything on it, you guys are... Read more

Was this review helpful? 0 0

  • Jul 21
  • Appliances and Electronics
  • Redwood City, California
  • Camera
  • 6
  • REVIEW RATING 4/5

Purchased a new camera and received confirmation that it would be shipped to my address. Five days later they emailed that the order was cancelled due to unable to ship to a po box. After speaking with several representatives I was informed that I would have to reorder at a higher cost as the sale had ended. Unacceptable! Shipping policies should be disclosed, prices should be honored and a... Read more

Was this review helpful? 0 0

  • Jul 21
  • Laptops and Tablets
  • Los Angeles, California
  • Samsung Tablet
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

Went to Best Buy Woodland Hills to buy a Samsung Tablet advertised at Frys Electronics for an excellent price. I showed the manager a printed ad and also mentioned that I have an account with best buy. He refused to do a price match with absurd reasons like "it is only for one day" or "We can not give you a price that goes under our cost". I spoke with two more sales associates that were willing... Read more

Was this review helpful? 2 0

  • Jul 19
  • Appliances and Electronics
  • Medford, Oregon
  • Washing Machine
  • 22
  • REVIEW RATING 4/5

I went into the local store here in Medford, OR with the intent to buy a specific washer. The match to my dryer. I stood in the store for about 20 minutes watching employees walk by and avoid eye contact. When I asked ones walking by if I could get help to buy this washer. They would call on their radio and ask if someone was not busy could come help us. Then they'd walk away. The worst part... Read more

Was this review helpful? 2 0

  • Jul 18
  • Appliances and Electronics
  • Easton, Pennsylvania
  • Dishwasher
  • 24
  • REVIEW RATING 4/5

We purchased a dishwasher from the Whitehall, PA BEST BUY store, and they scheduled delivery for ten days later. I came home from work early to be there during the 5-9pm window they gave us. The appointment had been confirmed the day before, but no one came that evening to deliver and install our dishwasher, and no one called to tell us they weren't coming. After hours on the phone with the worst... Read more

Was this review helpful? 2 0

  • Jul 18
  • Appliances and Electronics
  • Puyallup, Washington
  • Best Buy Gift Card
  • 5
  • 5
  • 32
  • REVIEW RATING 5/5

I just had a horrible experience with Best Buy. I bought 24 of those $200 gift cards when they were selling for $15. It was a mistake and all my orders were canceled, which was a complete inconvenience!! I was simply buying what was advertised!!! It did not just stop there. I was also charged an additional $17.92 (which gave me a $35 overdraft charge, as I don't keep money in that account unless... Read more

Was this review helpful? 1 2

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