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  • Customers like
    • Wide variety of products6
    • Nice staff4
    • Competitive prices4
  • Customers don't like
    • Poor customer service70
    • Slow to assist22
    • Bait-and-switch tactics17

  • 20 hours ago
  • Entertainment
  • Denham Springs, Louisiana
  • Media Tower Elite
  • 6

I bought a media tower on May 7, 2015 from Best Buy. My son finally had time to put it together on May 27th. Parts were breaking as he was trying to get it together. I took it back on May, 28th. I didn't hVe a receipt. They wouldn't take it back because it was open. I found the debit card transaction when I got home and called them. They still won't take it back because it's more than 15... Read more

Was this review helpful? 1 0

  • May 24
  • Appliances and Electronics
  • Arlington, Texas
  • Washer
  • 1
  • 1
  • 12
  • REVIEW RATING 3/5

Went to BB 1412 Garland to BUY a washer. Blueshirt half greated us and kept talking to other blueshirt. We found the washer, blueshirt started helping a customer who came after us. Mgr Nick looked at us and no greating nothing. We waited, and waited and waited. I approached Nick and told him I was dissatisfied with cust svc and would go else where he said "well what ever you want to do and walked... Read more

Was this review helpful? 1 1

  • May 23
  • Appliances and Electronics
  • Santa Barbara, California
  • Dishwasher
  • 8
  • REVIEW RATING 3/5

I had the worst buying experience with Best Buy this month. Almost everything they did was wrong ! Their customer database don't get updated after I corrected them. Their data entry was totally messed up. My purchase was entered on somebody else's unfinished data entry with my delivery address. They entered the delivery date without checking for stock availability. We has to take a day off to... Read more

Was this review helpful? 0 0

  • May 23
  • Appliances and Electronics
  • Camarillo, California
  • Return Policy
  • 9
  • REVIEW RATING 2/5

I send my daughter in with the receipt and my credit card to return a product, the customer gentleman, told her did you purchase this if not you can't return this. the person who purchase has to come and return this product,he told her in a Rudy way. Now I'm in the car waiting became I'm disable. So I went in and he never ask me any question after he saw I was disable. never ask me for my... Read more

Was this review helpful? 1 3

  • May 21
  • Appliances and Electronics
  • San Francisco, California
  • Tv
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

I purchased a 32" TV at Best Buy online and figured it would be a safe purchase considering that I had purchased it from such a "reliable" store and that I had also purchased their Geek Squad protection program. The TV arrived about a week later and it arrived broken. I didn't worry because I knew Best Buy would stand behind their products and all services provided. However, the store manager... Read more

Was this review helpful? 1 3

  • May 16
  • Appliances and Electronics
  • Germantown, Tennessee
  • Staff
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

Every time I go to Best Buy I can never get any service. I have gone to buy several big ticket items and the employee simply pass by me. The employees treat my family and friends the same way. I am African American and have noticed that the White customers are asked if they need help and we are never asked. I called to complain and the store supervisor hung up on me. Needless to say I sent an... Read more

Was this review helpful? 2 3

  • May 12
  • Appliances and Electronics
  • Randallstown, Maryland
  • Car Stereo
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

Horrible, shameless service. I wanted to replace my car stereo and ordered a new one plus 2 necessary parts for the installation. I wanted to pay cash but was told that I have to buy a gift card to speed up the order. The ordering took no less than 30 minutes. I had to make two trips to pick up the parts which came separately. Each time I had to wait in line to pick up the parts. On the day of... Read more

Was this review helpful? 1 0

100% FULL

  • May 12
  • Laptops and Tablets
  • Mission Viejo, California
  • Lenovo Edge Laptop
  • 2
  • 2
  • 145
  • REVIEW RATING 5/5

I bought a Lenovo Edge for mother's day which was yesterday. Today Monday, I came home to a complaint about the screen being damaged. I did not feel too worried since I bought it from the store. So I went to the store and it was one of the worst experiences I ever had. The sales supervisor, I think his name is Max, was not helpful, was condescending, implied that I was lying and told me to call... Read more

Was this review helpful? 0 0

  • May 11
  • Cellular Phone
  • Clearwater, Florida
  • Cell Phone
  • 20
  • REVIEW RATING 4/5

I bought a cell phone from best buy. I dropped my phone called bbuy and was told that they no longer carried the carrier i had called corporate office they said they would refund my minutes due to i just put minutes on it well i called and called they said i have a credit being sent to me on april 8th still havent received it. Took phone in to best buy had to buy unlocked phone because i was told... Read more

Was this review helpful? 0 0

  • May 07
  • Desktop computers
  • Florence, South Carolina
  • Desktop Repair
  • 53
  • REVIEW RATING 4/5

We took our $800 desktop to be repaired. They either lost or stole it and refused to do anything more than give us a store credit for less than half of what we paid for our computer UNTIL we showed proof of their lies via email correspondence. Then they gave us a $550 giftcard and we redeemed some of card for a display laptop only to get it home to find out it was USED not just a display and they... Read more

Was this review helpful? 1 0

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