Best Buy Complaints and Reviews

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Best Buy
Main address: P.O. Box 9312 55440 Minneapolis MN
1-888-237-8289, ,
  • 1,616+16 mobile complaints
  • $490K claimed losses
  • $299 average
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  • From mobile
  • Best Buy
  • 1 day ago
  • by anonymous
  • #515505

Took my laptop to get repaired and a virus removal scan. Repaired it and got it back in worse condition. Couldn't open any thing because they didn't remove the virus. Plus I was told they did a scan. Liars. Add comment

  • 1 day ago
  • Appliances and Electronics
  • Stockton, California
  • Toshiba Laptop Return
  • 22

I purchased an open box toshiba laptop. Sales girl assured me that the computer was in perfect condition. Used the computer twice and the mouse pad stopped working. Took it to geek squad and they said I could return it or exchange it, but pay the difference. Decided to return it. They said I would only get store credit, but I didn't want that. A manager said I could pay to get it fixed, even... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Overpriced Router
  • 1
  • 5

I bought a router and on day 15 found on sale 30 dolLars cheaper but saw add late went next day with ad and receipt was told only 15 days got swrewed can't return can't get refund have in past always bought computers etc not no more 15 days will find other place with better service Read more

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  • 2 days ago
  • Cellular Phone
  • Plymouth Meeting, Pennsylvania
  • Phone Upgrade
  • 5

Sprint wouldn't allow my local store to upgrade my phone. something about my plan being an old un-limited plan. They were pushing the friends & family. So I went to Best Buy. While the customer service at Sprint has always been good at the store I frequent, the customer service at Best Buy is abismal. First I purchased a LG 3 phone. When I got home I tried to install one note on the... Read more

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  • 2 days ago
  • Laptops and Tablets
  • Newark, Delaware
  • Rude Customer Service
  • 2
  • 41

I have 3 daughters in college, one of whom is starting her first year at university this year. They were having a great college student deal with Macbooks. I walked in with my 3 daughters with the intention of purchasing a Macbook for each of them. The first thing a sales rep says to us is "I'm refusing to sell any more to you because you've already purchased one". We were appalled because never... Read more

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  • 2 days ago
  • Fitness Centers
  • Richardson, Texas
  • Defective Fitbit
  • 1
  • 16

The only reason a person would ever shop at best buy would be because they couldn't wait two days for Amazon to ship. I purchased 2 fitbit's. Within two weeks the band came apart. It didn't break, it just came apart where it is glued together. I returned it to best buy and the smart-*** kid in customer non-service was intent on not helping. They wanted to know if I was a rewards member. ... Read more

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  • Jul 25
  • Appliances and Electronics
  • Muncie, Indiana
  • Tv Delivery
  • 39

My frail and elderly mother (88 yrs. old) asked me to buy her a new TV and have it installed. I live 90 miles away so I called Best Buy in her town (Muncie, Indiana) and made sure they had the model she needed in stock, and asked how much they would charge to deliver and install it. (I had previously called them during my pre-purchase research and learned that they would charge an extra $70,... Read more

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  • Jul 22
  • Computers
  • Folsom, California
  • Warranty Repairs
  • 1
  • 18

Do not buy anything from Folsom Best Buy 2445 Iron Point Rd Folsom, CA 95630-8710. I say this because I have spoken with the manager, and he fabricated a story that best buy would not honor my warranty because he stated that "a threat was made that a law suit would be filed." Although, it is legal for people to sue companies for breach of contract, negligence, and fraud, which it is apparent... Read more

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  • Jul 21
  • Appliances and Electronics
  • Faulty Hd Tv Adaptor
  • 2
  • 12

I bought a MHL hdtv adaptor had it for about a month and it stopped working I didn't have a receipt so I was *** outta luck so I bought another one used it for about a month and it stopped working AGAIN this time I kept the receipt I go to return it and they tell me there's only a 15day return policy on electronics they wouldn't even exchange it for a new one they pretty much took my... Read more

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  • Jul 20
  • Appliances and Electronics
  • Calgary, Alberta
  • Danby Air Conditioner
  • 14

I purchase a portable air conditioner online. Product didn't get deliver and is returning to Bestbuy without any explaination. I call Bestbuy support line and apparently they have no control or contact on the company that they ship with. What a bunch of ***. If I mail a package from Canada Post I can track it and if its missing or undelivered I get call for least. I waited 20 mins on the phone... Read more

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