Best Buy Complaints and Reviews

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Best Buy
Main address: P.O. Box 9312 55440 Minneapolis MN
1-888-237-8289, ,
  • 1,610+15 mobile complaints
  • $490K claimed losses
  • $300 average
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  • 1 day ago
  • Computers
  • Folsom, California
  • Warranty Repairs
  • 6

Do not buy anything from Folsom Best Buy 2445 Iron Point Rd Folsom, CA 95630-8710. I say this because I have spoken with the manager, and he fabricated a story that best buy would not honor my warranty because he stated that "a threat was made that a law suit would be filed." Although, it is legal for people to sue companies for breach of contract, negligence, and fraud, which it is apparent... Read more

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  • 1 day ago
  • Appliances and Electronics
  • Faulty Hd Tv Adaptor

I bought a MHL hdtv adaptor had it for about a month and it stopped working I didn't have a receipt so I was *** outta luck so I bought another one used it for about a month and it stopped working AGAIN this time I kept the receipt I go to return it and they tell me there's only a 15day return policy on electronics they wouldn't even exchange it for a new one they pretty much took my... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Calgary, Alberta
  • Danby Air Conditioner
  • 6

I purchase a portable air conditioner online. Product didn't get deliver and is returning to Bestbuy without any explaination. I call Bestbuy support line and apparently they have no control or contact on the company that they ship with. What a bunch of ***. If I mail a package from Canada Post I can track it and if its missing or undelivered I get call for least. I waited 20 mins on the phone... Read more

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  • Jul 18
  • Entertainment
  • Insignia Tv Repair
  • 1
  • 11

My daughter bought an insignia tv for her brother and purchased the extended warranty. After 9 mos the TV suddenly smelt like something was burning. She took it to Best Buy for repair. 2 1/2 weeks later still no TV. My daughter and son made numerous calls to find out the status. It seems no one knew where it was. They were transferred numerous times between the Geek Squad and the store. When... Read more

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  • Jul 17
  • Appliances and Electronics
  • Manalapan Township, New Jersey
  • Defective Washing Machine
  • 3
  • 24

I purchased a washing machine from this particular Best Buy in February of 2012 without an extended warranty. In March of 2013 the washing machine stop working and flooded my newly renovated basement. I called Best Buy to inform them of the situation and they called a repairmen (Geek Squad) to repair the machine. After the service call the servicemen said he could not find the issue and nothing... Read more

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  • Jul 17
  • Appliances and Electronics
  • Commerce, Georgia
  • Headphones Purchase
  • 24

I walked in to my local best buy to buy a pair of headphones with a microphone for my work, I was in my pajamas so I guess that screamed that I was a shoplifter or something. As I'm looking at the headphones an employee comes up to me and asks me if I need help and I said yes "are these headphones compatible with macs?" (cause one of them said it was windows compatible so i wanted to be sure) and... Read more

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  • Jul 16
  • Appliances and Electronics
  • Bad Service
  • 9

Worst buy ! Not best buy never don't shop there , buy from amazon and Milions other sites , the Rude president July Hubert or whatever he's name never response only *** guy in name "Chris boen / Charlie Severson , shame of service , they giving you gift card instead off compensation for thousands of dollars damages by geek squad / geek unprofessional shame on this company , if you already... Read more

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  • Jul 15
  • Appliances and Electronics
  • Culver City, California
  • Fridge Installation Problems
  • 14

I bought a Samsung fridge from best buy. It turn out my door hallway is too small. It needs 30' but I barely have the size so the first installer told me to widen my door by half inch. Fair enough, I have a professional carpenter coming to widen the door to 31' wide. Second installer coming today and told me that my door still too small and trying to convince me to get a different fridge. I... Read more

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I purchased a Samsung camera on 7-4-2014 for 179.95. A week later Frys has it advertised for 149.95. When I tried to make use of their price guarantee they wouldn't honor it because I bought a brown camera and they said the Frys camera was black. Same model, just a different color. REALLY?

  • Jul 14
  • Online Shopping
  • Vancouver, British Columbia
  • Olympus Tough Tg850
  • 2
  • 20

PRICING SCAM.... Went to buy the Olympus Tough TG850 today for $90 off so $179 (in flyer). THEN I see the regular price is $219. So clearly they added a dollar store total garbage neoprene "case" for it (that every other camera has already)... claim that's worth $50 ... and then claim the camera is now $90 off?? really? REALLY?? The camera guy in the store said that must be an old price and old... Read more

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