Best Buy Complaints and Reviews

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Best Buy
Main address: P.O. Box 9312 55440 Minneapolis MN
1-888-237-8289, ,
  • 1,724+21 mobile complaints
  • $530K claimed losses
  • $305 average
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  • 23 hours ago
  • Accessories and programs
  • Palatine, Illinois
  • Wireless Mouse
  • 1
  • 1
  • 22

Hi, I bought 2 wireless mouse from Bestbuy. One worked for 3 months and I opened other one after 3 months and it never worked. When I call the customer care about this, they said, you should have read customer return policy before buying and should have bought warranty. That idiotic customer rep even asked me to go to HP website to return the product. Bestbuy is just waste of money.. Please buy... Read more

Was this review helpful? 2 1

     

  • 1 day ago
  • Appliances and Electronics
  • 12

I have been reconfiguring our home. This process required purchasing several televisions. Since we are limited financially, I have been shopping via Best Buys "Open Box" Items. Even though I always call each store and get the scoop on the televisions description, I have been given inaccurate descriptions 50% of the time. After six different all day ventures, (Truck and Gas) I have experienced... Read more

Was this review helpful? 2 0

     

  • 2 days ago
  • Appliances and Electronics
  • Granada Hills, California
  • Sony Tv Purchase
  • 1
  • 1
  • 24

I would like to share with you my recent television buying experience. The turmoil’s that I have faced over the past year. Yes, it has taken me an entire year to complete my television purchase from the Magnolia Home Theater Design Center. In November 2013, I was persuaded into purchasing a Sony 70” Television from a Magnolia Home Theater Design Center in Pasadena, California. Unbeknownst to... Read more

Was this review helpful? 3 0

     

  • 2 days ago
  • Laptops and Tablets
  • Hendersonville, North Carolina
  • Smashed Toshiba Laptop
  • 2
  • 2
  • 15

UPS delivered a box with my new Toshiba laptop and it was totally smashed. Looks like the truck ran over the box. I'm guessing it was damaged by UPS, but regardless, someone has already opened and resealed the box. Now I have to go to UPS and file a damage claim. I've been on the phone twice for over an hour trying to get the problem resolved without success. I'm going to the store to drop it off... Read more

Was this review helpful? 1 1

     

  • 2 days ago
  • Accessories and programs
  • Roseville, Minnesota
  • Imac Computer Accessories
  • 12
  • 12
  • 34

Bought a IMac computer and accessories on Saturday 9/27/2014... Never opened any of the boxes, went to store the very next day with receipt and was not allowed to return...I am an elite member... This is completely deplorable customer service, and unless they allow me to return it, my credit card will be cancelled and they will lose an elite member in their organisation...my advice is to stay the... Read more

Was this review helpful? 0 0

     

  • 2 days ago
  • Appliances and Electronics
  • Burke, Virginia
  • Samsung Refrigerator
  • 1
  • 1
  • 11

My Samsung refrigerator has so many problem and the it never works correctly after the warranty expired. We had bought the extended warranty hoping this would help. But....one bad experience after the other ..This latest incident left us without refrigerator for one month. We have made at least 15 phone to Geek Squad, and Special Force but all we got were emptied promises. PLEASE PLEASE... Read more

Was this review helpful? 0 0

     

  • 2 days ago
  • Appliances and Electronics
  • Houston, Texas
  • Printer
  • 2
  • 2
  • 27
Best Buy - Printer false Advertisement
1 of 5

Best Buy just lost a sale of almost $400.00 for their bad customer service and False Advertisement. Do not shop at Best Buy worst customer service I have ever experienced. Look at the ad sale and no printer in store. Be careful on this scam. Did my purchases at Office Depot instead. No compren en Best Buy son unos mentirosos y tienen el peor servicio al cliente. Y esto que dos gerentes hablaron... Read more

Was this review helpful? 0 2

100% FULL      

  • Sep 25
  • Appliances and Electronics
  • Georgia, United States
  • Appliance Delivery
  • 4
  • 4
  • 37

All website, email, and Appliance Deliver Terms and Conditions data clearly states delivery and haul away of old appliance are included in the delivery package. False. I ordered a dishwasher, did not choose to buy the installation package because no where does it state an installation package is required in order to actually have the haul away happen. In fact, the info they sent me states the... Read more

Was this review helpful? 3 0

     

  • Sep 25
  • Appliances and Electronics
  • Delivery Date Change
  • 18

LOST MY RECEIPT. THAT'S MY FAULT. WHAT HAPPENED AFTERWARDS SHOWS THIS COMPANY IS GOING DOWN THE DRAIN. WAS PROMISED A COMPUTER BY 5PM NEXT DAY. DIDN'T T HAPPEN!! PROMISED DATES MEAN NOTHING!! WENT TO ANOTHER BEST BUY STORE, WAS TOLD THEY HAVE THE COMPUTER I WANT BUT THEY DON'T PRICE MATCH THEIR OTHER LOCATIONS. CALLED CUSTOMER SERVICE TOLD THEM WAS DISAPPOINTED., WAS TOLD TOO BAD-- NO... Read more

Was this review helpful? 2 0

     

  • Sep 25
  • Television/ Radio
  • Burbank, Illinois
  • Extended Warranty
  • 4
  • 4
  • 29

Do not buy tv's from bestbuy, they do not honor their warranty...purchased a tv less than a month old and bought extended warranty n they guess what was wrong with it and said it's not covered..BEWARE...My tv screen went out in a few weeks, they suggested I must have thrown something at it. I spoke to sales manager and corporate. General manager sent word through corporate he will not replace tv.... Read more

Was this review helpful? 4 0
 
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