Best Buy Complaints and Reviews

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Best Buy
Main address: P.O. Box 9312 55440 Minneapolis MN
1-888-237-8289, ,
  • 1,806+31 mobile complaints
  • $550K claimed losses
  • $300 average
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  • 11 hours ago
  • Appliances and Electronics
  • Newark, New Jersey
  • Manager
  • 6

Best Buy in Union, NJ Worst Customer service. provided the receipt spoke with a manager Mr. Pedro Acevedo, he stated "we can't take this back because the pieces are missing" I specified well it was purchased in this store in that same order so I shouldn't be held accountable. Mr. Acevedo got nasty with me the customer and a patron of that Best Buy. Mr. Acevedo being Manager clearly didn't know... Read more

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  • 12 hours ago
  • Appliances and Electronics
  • Las Vegas, Nevada
  • Sales Person
  • 6

The most difficult thing to do in bestbuy? is to first, find a sales associate and second, find a sales associate that has been trained and cares. It always appears to me that you must have lawyer skills when questioning a bestbuy? associate about a product and bestbuy? policies. 2 years & 1 month ago I purchased my second "over the range" this microwave. The first one lasted 1 1/2 years. So,... Read more

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  • 13 hours ago
  • Advertisements and Cons
  • Minneapolis, Minnesota
  • Extended Warranty
  • 6

I bought a portable mp3 player at the Richfield, MN store and purchased the extended warranty with it. But a few months later the screen began to turn black. I took it back but Best Buy refused to honor the extended warranty claiming that I had purposely caused the screen failure. I asked for a senior4 manager and he just listened to the guy who refused the exchange and agreed with him. That was... Read more

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  • 1 day ago
  • Repairs
  • Lee's Summit, Missouri
  • Tv
  • 13

I hate Best Buy and all there *** products Like the *** Dynex DX-L26-10A only had the thing for 4years now its gone out. Where are the good products they use to make, a TV would last you 8-10 years; your luck if it makes it 4 years. Then Best Buy request you purchase a warranty for 49.99 well I didn't want to buy a warranty I had to purchase other products to go with the TV. Then there is no... Read more

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  • 1 day ago
  • Appliances and Electronics
  • Garden City, New York
  • Phone
  • 18

Went to buy a telephone at the Bestbuy in Roosevelt field Mall , NY on 11/21/14 .after waiting at the checkout line for 10 minutes I was told they were only Accepting cash only at this Bestbuy . The employees here are totally lost , they have no clue on good customer service . The manager was nowhere in site . I left my items at the register and exited away. Don't waste your time coming to this... Read more

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  • 2 days ago
  • Customer Service
  • Bronx, New York
  • Preorder
  • 14

I went to BB at Fordham Road in early Sept. and made a deposit for Super Smash Bros. for 3DS and Wii-U. The employee told me my game was guaranteed to be there on release day. Fast forward to Oct. when the 3DS version comes out, I had to go quick because I had to go to work afterwards. So I get there at 12pm and wait in line for 25 minutes because apparently they need 3 employees to help one man... Read more

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  • 2 days ago
  • Products
  • San Francisco, California
  • Video Game
  • 1
  • 1
  • 15

Pre-ordered Smash, and apparently my receipt is not enough for me to actually get the game. Yeah, i'm just 16 years old but still. You see my f*cking receipt, I'm the child of my madre, I DEMAND to get my GOD D*MNED GAME YOU PIECES OF SH*TS! Seriously, I am literally about to go over there, break in, get my gold coin and copy of Smash bros for Wii U, and then *** on the front door and be done... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Bronx, New York
  • Refrigerator
  • 1
  • 1
  • 12

Best Buy on Fordham Rd in the Bronx is very dishonest! I have been without a Refridgerator since 11/13/14! It was supposed to be delivered Tuesday 11/18/14 then it went til Friday 11/21/14!! No excuse why the date changed no one could give an explanation!! Now here it is 9:34 p.m & still no Refridgerator! We should've have been the first one's on the list for delivery but no we are the... Read more

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  • From mobile
  • Best Buy
  • 2 days ago
  • by anonymous
  • #560522

The Geek Squad failed to process my internet security renewal over the phone. This acurred despite having a credit card on file and instructions to do so. The Geek Squad doesn't care. And more to the point, they don't care that they don't care. Best Buy has lost another customer. Add comment

     

  • 2 days ago
  • Luxury / Jewelry
  • Samsung Gear Watch
  • 14

Dear Best Buy, Your customer service is absolutely terrible. I have a bad taste in my mouth from the service I received this week. I like to purchase from Best Buy but this past experience has put me over the edge. I ordered a Samsung Gear 2 watch on Monday November 17th, 2014. I paid an extra $15.99 to have it shipped and delivered to my house by November 19th, 2014. I needed it for an... Read more

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