Best Buy Complaints and reviews

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  • 1,540 complaints
  • $467,168 claimed losses
  • $303 average
  • 58758 since Aug 05, 2007

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Best Buy
Main address: P.O. Box 9312 55440 Minneapolis MN
1-888-237-8289, ,
Best Buy reviews, Best Buy complaints, read Best Buy reviews, find Best Buy reviews, Best Buy scam reports
  • 1,540 complaints
  • $467,168 claimed losses
  • $303 average
Had an experience with Best Buy?
Submit review ›
1540 reviews found
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  • Apr 16
  • Fujifilm Camera
  • 1
  • 11

If yopu are looking for a good a** raping, shop at Best Buy. I bought a camera 20 days ago. I charged the camera once (and it chraged perfectly well). I took the camera to Mexico. The camera stopped holding a charge. Not only could I not take any pictures with my "brand new" camera, but I was not even allowed to return the camera because it was outside the 16 day return policy. How incredibly ... Read more

Was this review helpful? 0 0

  • Apr 04
  • Roseville, California
  • Asus Laptop
  • 2
  • 41

I purchased an ASUS 11.6" touchscreen laptop model # X200CA-HCL 12050 on February 21, 2014 from the Best Buy in Roseville, CA. A unit was unavailable so the sales associate shipped one to me. It arrived later than was promised on February 25, 2014. On April 1, 2014, an error code appeared. I contacted ASUS over the phone and was placed on hold for over one hour. I then contacted them through an... Read more

Was this review helpful? 2 0

  • Apr 04
  • San Bruno, California
  • Bad Customer Service
  • 3
  • 71

My husband and I wanted to purchase a 60 inch Panasonic Plasma HDTV which we saw on the Best Buy website for a reasonable price. Our time is limited so we wanted to buy it and take it with us on the spot. We spoke with a saleswoman who told us the TV was not in stock at any of their stores, and that it was a discontinued item. I knew it was being discontinued but the Best Buy website had... Read more

Was this review helpful? 5 1

  • Apr 03
  • Credit Card Scam
  • 4
  • 43

HI i recently purchased a radio controlled helicopter for $20.00 from BestBuy on my Bestbuy credit card and never received a statement for the purchase so I wrote a check to best buy for $20.30 The amount that was due according to my account balance online and a month later received a statement for $20.30 and I figured it was for the Helicopter so I disregarded it and another month goes by and I... Read more

Was this review helpful? 2 3

  • Mar 31
  • Fullerton, California
  • Bad Customer Service
  • 1
  • 38

No one in the Fullerton Best Buy store takes responsibility for there actions. I purchased a phone back in December and wanted to get it Protected cause i was spending alot of money on it. I wanted to get insurance on this phone and asked the difference between the 2 plans. They said Verizon's insurance plan and Best Buys was the same just that they don't cover lost phones. They said as long as... Read more

Was this review helpful? 2 0

  • Mar 31
  • Columbus, Ohio
  • Worst Customer Service
  • 1
  • 39

I won't buy anything from Best Buy because of this store (Bestbuy Tuttle Crossing). Employee who work are lying when they try to sell stuff for you. But NEVER take responsibility in returning process. This is what I get from this store: 1. I bought a laptop and they give me a different model with worse hardware. Charge me same price 2. When I went to return it (That computer Suck!), I was told by... Read more

Was this review helpful? 1 0

  • Mar 31
  • Ham Lake, Minnesota
  • Computer Repair Price
  • 1
  • 33

Last fall i spilled tea in the back of my Mac Air. It wouldn't power on. I took it to Best Buy for a repair estimate. They wanted over $1300 to repair a $1000 computer. I bought a new computer rather than having it repaired. I ran across a Canadian shop on E-bay that repair water damaged Mac motherboards for $220 and will refund your money if they can't repair it. I figured it was worth a try and... Read more

Was this review helpful? 1 0

  • Mar 29
  • Albany, New York
  • False Ads
  • 1
  • 42

Went in to trade in my iPhone 4s for a 5s for a $1 like their ad says Fine probe says. As long as it turns on and screen isn't cracked you will receive at least a $150 gift card towards to 5s. Which makes it $1. Well I get in there and he starts looking inside the head phone jack with a flashlight. Cones over and says sorry we can't accept this it has water damage. Really. Because a little... Read more

Was this review helpful? 0 1

  • Mar 28
  • Austin, Texas
  • Extended Warranty
  • 1
  • 19

I am not going to give the short version of this nightmare. Bought 3 phones with extended warranty in 2013. They changed the terms in Sept 2013 which I was unaware nor was informed - so 2 of the 3 phones (purchased year end) were affected and I wanted to get a credit for those warranties because the new terms had a $200 deductible which for me did not justify the expense of the warranty. So I... Read more

Was this review helpful? 0 0

  • Mar 26
  • Irvine, California
  • Misleading Ads
  • 4
  • 31

Their ads are misleading and misrepresenting...I went in a few years ago to buy a laptop for my boyfriend bc their ad said it had blu-ray rom, but of course the same model they had in the store did not come with it. They just said sorry it was "misprinted" and we can't do anything about it. I wrote a review on their page and they didn't publish it because they didn't want anyone to know the... Read more

Was this review helpful? 1 1
 
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