Best Buy Complaints and Reviews

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Best Buy
Main address: P.O. Box 9312 55440 Minneapolis MN
1-888-237-8289, ,
  • 1,756+28 mobile complaints
  • $530K claimed losses
  • $300 average
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  • 1 day ago
  • Appliances and Electronics
  • Saint Catharines, Ontario
  • Warranty Charge
  • 1
  • 1
  • 18

I recently noticed two charges on my Visa statement for 'AGI Geeksquad'. Not knowing what this was for, I called the number provided. She couldn't tell me much except that it was for the two cell phones I purchased two years ago and also explained the warranty coverage. Well, that's nice and everything but I NEVER purchase extended warranty and I for sure didn't this time. I then called Best Buy... Read more

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  • 1 day ago
  • Entertainment
  • Valdosta, Georgia
  • Flat Screen Tv
  • 1
  • 1
  • 22

On Sunday, October 19, 2014 I entered Best Buy in Valdosta, Ga. to return a television I purchased and received slow, bad service! They treated me as if I had stolen the television, after being told by an employee at the store, that Best Buy is the manufacturer of this product ('39' Insignia flat screen tv, Model # NS-39D400NA14)that has stop working completely!!! I was told that I get another... Read more

Was this review helpful? 0 1

     

  • 2 days ago
  • Appliances and Electronics
  • Phone Delivery
  • 1
  • 1
  • 35

Launch or delivery of phone set for 9/17/14. As of 10/18/14 nearly 6 pm, I have not received any communication from Best Buy. I have called the best buy mobile. After talking with DeAngelo then spoke with manager Sandra. Bottom line - they could not tell me why I dont have my phone. They don't know when I will get my phone and they are sorry that no one has contacted me via email to let me... Read more

Was this review helpful? 0 2

     

  • 2 days ago
  • Appliances and Electronics
  • Houston, Texas
  • General Manager
  • 1
  • 1
  • 17

I used to love shopping the best buy in Santa Fe, NM until years of experience walked out the door when the new GM took over and let them all go due to his inexperience and insecurities' who ever chose him as GM made a huge error in judgment..now the store for months on end is poorly stocked with empty shelves in the video section looking like ghettomart! The GM is also not a nice person to begin... Read more

Was this review helpful? 1 0

     

  • Oct 17
  • Laptops and Tablets
  • Newark, New Jersey
  • Faulty Laptop
  • 1
  • 1
  • 22

Wow how they suck. I purchased a new laptop yesterday and it crashed today. Ok no big deal This happens. Picked up a second new unit when I returned the first crashed unit. Actually upgraded a little more. Here is their problem, I paid CASH. My mistake I guess. After getting the second unit I never opened the box. Thinking about what this dum sales twit told me about the new computer it did... Read more

Was this review helpful? 1 0

     

  • Oct 17
  • Appliances and Electronics
  • Stillwater, Minnesota
  • Canon Camera
  • 1
  • 1
  • 22

I went to purchase a camera at the store - none in stock. On line, they listed the Canon SX60HS at list price. When I did a Google search of pricing, 2 major camera companies had lower prices - Beach Camera and BuyDigital. The on-line help people at Best Buy told me they do not match those companies and listed two others that sold at list price only. The Google search for major internet... Read more

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  • Oct 16
  • Laptops and Tablets
  • Macbook Purchase
  • 1
  • 1
  • 36

I am a student at the University of Mary Washington and was in need of a new MacBook because mine had failed earlier that day. My mother drove two hours to meet me at the Fredericksburg location on Carl D Silver Parkway, and we discussed the different Macbook options, and prices, and student discounts. An employee quickly came over and offered to assist us. After making the final decision on... Read more

Was this review helpful? 3 0

     

  • Oct 16
  • Television/ Radio
  • Calgary, Alberta
  • Tv Warranties
  • 2
  • 2
  • 40

I bought a tv about three years ago. LG, plasma 50inch. With 5 year Warranty. The tv started shutting off on its own, randomly. I had LG come and replace the main baord. Still not working and now it was under best buy at this time. I called customer service which were i was treated very rudely too. I was set up for geek squad to come fix the problem. Two men came off and on for over 6 months.... Read more

Was this review helpful? 3 0

     

  • Oct 16
  • Laptops and Tablets
  • Toronto, Ontario
  • Apple Macbook Pro
  • 1
  • 1
  • 36

I purchased my Macbook back in 2010 with a four year warranty expected to expire in Sept 2014. A couple of days before expiry I thought I'd bring in my macbook for a final check to make sure everything was working adequately which to my knowledge I new there was an issue w/ the battery. The associate who assisted me in a manner of dis-interest and seemed to give me cold one-word answers or... Read more

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  • Oct 16
  • Appliances and Electronics
  • Rude Sales Assistants
  • 1
  • 1
  • 16

A very nasty, unprofessional , inpolite and apparently racist Sales girl in Bestbuy Riverdale by Rt 23 N, her name is Coutney ( she refused to gave me her last name) shouted at me when I asked her something, throw away my driver 's license and credit card on my face and left me waiting. everyone other staff left the scene, she was swearing in front of me and said something discriminatory words... Read more

Was this review helpful? 1 1
 
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