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  • Customers like
    • Wide variety of products6
    • Convenient location5
    • Nice staff4
  • Customers don't like
    • Poor customer service72
    • Slow to assist22
    • Bait-and-switch tactics17
  • From mobile
  • Best Buy
  • 9 hours ago
  • by anonymous
  • #694176

I recently bought a remote car starter from the Onalaska Best buys in Wi. It took 2hours to make a ten minute purchase! I had to finally help the guy order on online. Now I'm really nervous about having best buys put this in my car. Think I will just take it back when it comes and try somewhere else. Also tons of terrible reviews! :( Add comment

  • 19 hours ago
  • Appliances and Electronics
  • Krugersdorp, Gauteng
  • Hp Envy 17 Laptop Model M7 N011Dx
  • 10
  • REVIEW RATING 4/5

I bought a open-box HP Envy 17" laptop (model: m7-n011dx) that was advertised as coming with Windows 8.1 for $926.00. There was an exact same laptop that comes with Windows 10 (model: m7-n101dx) that was selling for $100 less. But, because I specifically wanted Windows 8.1, I paid the extra and bought the more expensive one. Before buying the open-box machine, I asked a Best Buy consultant if it... Read more

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  • 23 hours ago
  • Appliances and Electronics
  • Brighton, Michigan
  • Dishwasher
  • 3

Please excuse me if I mess up a bit on the months/dates as this has been an ongoing issue for almost 2 and half months now and its getting to the point we can hardly remember which incident is which. We purchased a dishwasher in May at the Brighton, MI location. A Bosch dishwasher that had good consumer reports and paid in full having it delivered and installed to our home in Howell. After a... Read more

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Best Buy is awful. Geek Squad tore up the inside of my car when I made the mistake of getting a cd changer installed, they didnt put it in the correct spot and used a cheap kit that broke apart in a couple months and treated me like garbage while I was there and every time I called to complain about it and wouldnt fix it. HORRIBLE COMPANY THEY SHOULD BE ASHAMED OF THEMSELVES! Add comment

  • Aug 29
  • Appliances and Electronics
  • Columbia, Missouri
  • Platinum Phone Case
  • 19
  • REVIEW RATING 5/5

I have a new phone and I needed to buy a protective case for it. I live in Valdosta, GA and was going to Books a Million to buy my daughter a book and she said that we should go to Best Buy to buy a protective case. I vowed to never return to Best Buy because I have never been there that I didn’t get angry the number of employees…everywhere but never one available to help you. And what’s the... Read more

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  • Aug 29
  • Appliances and Electronics
  • Surrey, British Columbia
  • 13
  • REVIEW RATING 3/5

My son went in to best buy and right away noticed the worker starting to follow him like hecwas going to steal something I was in canadian tire wheny son texts me laughing but upset that this giy keeps following him to wherever he is going My husband then goes in and notices it Then i entered the store and alsi noticed the same behaviour until i looked at the worker and shook my head then he... Read more

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  • Aug 25
  • Appliances and Electronics
  • Portland, Oregon
  • Insignia 32In Class Led 1080P Hdtv Black
  • 23
  • REVIEW RATING 4/5

I bought a LED TV from best buy online. product description said 2 HDMI port and 1 DVI port along with 2 optical audio port. when I got my TV it only had 2 HDMI port and no DVI port 1 Optical audio port. weight of TV was incorrect as well. since I needed DVI cable I asked best buy to send me a HDMI splitter / switcher or HDMI to DVI cable since you said there was DVI port. their answer was simple... Read more

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  • Aug 24
  • Appliances and Electronics
  • Albuquerque, New Mexico
  • 22
  • REVIEW RATING 4/5

We were having some internet connection issues at home, and the rep at BB told us we needed this special box that plugs in to 'extend' the internet. We tried it and it didn't work, put it back in the box after about 30 mins of it being unpacked, and then waited for a family member who knew more about this techy stuff to come into town to help us troubleshoot. This was about 4 weeks later, and... Read more

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  • Aug 21
  • Appliances and Electronics
  • Mattoon, Illinois
  • Sony Htct380 2 1 Channel Soundbar
  • 16
  • REVIEW RATING 4/5

I bought a sound bar on line, no remote, I need the remote to link the woofer, I called and they said because it was an open box item it may be missing parts that I have to buy. It never stated that on line. So now I have to drive 100 miles to return this. This company is weak minded and doesn't take care of customers. I will return this and will spend even more to buy another unit from a better... Read more

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  • Aug 20
  • Other
  • Hyannis, Massachusetts
  • Bad Customer Service
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

Tonight we were at the Best Buy in Hyannis Ma. There was no one at the return service counter but us. An employee named Zach Thomas, watched us wait almost 15 minutes before another employee came from the back to help us. He was doing nothing at the time. How is it that employees at such a great company get away with this kind of behavior. This is not the first time this has happened to us at... Read more

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