2.1
  • Wide variety of products6 votes
  • Convenient location4 votes
  • Nice staff4 votes
  • Poor customer service60 votes
  • Slow to assist16 votes
  • Bait-and-switch tactics16 votes
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  • 1 day ago
  • Appliances and Electronics
  • Overland Park, Kansas
  • Phone Charger
  • 9
  • REVIEW RATING 4/5

purchased a phone charger for 19.99 + tax = approx $21.60.. As it turned out the device I purchased it for was faulty. I should mention I have spent quite a bit at this good for nothing piece of *** business. I've developed memory problems of late that I have been seeing a doctor for. I lost the receipt but I assumed they would be like every other store I have had this happen. Didn't even... Read more

Was this review helpful? 0 1
  • From mobile
  • Best Buy
  • Mar 24
  • by anonymous
  • #612746

Bestbuy in concord, nh has terrible customer service. The manager, Sean cochrane is the worst. Won't honor he company's price match policy, even when asked to match another bestbuy. Add comment

  • From mobile
  • Best Buy
  • Mar 23
  • by anonymous
  • #612309

I bought my granddaughter a cell phone from there at Christmas it stopped working and return it in January and on March 22nd it stopped working again and they wouldn't exchange for the same phone. I have spent thousand of dollars there . I'm really upset with them. Angry grandmother. Add comment

  • Mar 23
  • Appliances and Electronics
  • Brainerd, Minnesota
  • Samsung Phone
  • 11
  • REVIEW RATING 4/5

I purchased 2 new phones along with the 2 year ATT mobile plan from Best Buy in Brainerd MN in Jan. 2015. The salesman, Jeremiah, at the Kiosk seemed very knowledgeable & likable and said we were getting a great deal. New phones and a better plan for way less money. Going from about $140-145 per month to $105. per month. I asked him twice, does that include ALL fees, and he says yes, other... Read more

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  • Mar 19
  • Laptops and Tablets
  • Birmingham, Alabama
  • Laptop
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

I purchased a laptop online and paid extra for guaranteed shipping 2 day. Later on the day AFTER I paid i recieved an email saying the item was backordered and they possibly might get it next month! So I called to cancel my order. I was told I can't cancel my order because it is pending and will remain that way until it ships. Even though this wasn't the case when i ordered!! So now I have to... Read more

Was this review helpful? 2 1

  • Mar 17
  • Appliances and Electronics
  • Clayton, North Carolina
  • Billing Department
  • 28
  • REVIEW RATING 4/5

I have had an account in good standing with this company for over two years. Just when I prepared to make my last payment of just over 50.00 to clear up the account, I received a bill for 247.00. They added 188.00 interest to my account for no reason. When I called about this the supervisor said I was making it look like they were trying to take advantage of me and was very rude. This is the... Read more

Was this review helpful? 2 0

  • Mar 14
  • Appliances and Electronics
  • Doylestown, Pennsylvania
  • Tv
  • 2
  • 2
  • 42
  • REVIEW RATING 4/5

We came to buy a 65 to 70" TV and the sales people were too busy talking to each other to help us, then when they finally did start to help us they would start talking to other customers that came up to ask them questions instead of talking care of us first, then we asked to talk to the manager who the sales girl said didn't have time to talk to us so my husband went over and asked him about the... Read more

Was this review helpful? 3 2

  • Mar 13
  • Appliances and Electronics
  • Los Angeles, California
  • Screen Tv
  • 38
  • REVIEW RATING 5/5

I purching a big screen Tv on 2-23-2015. The TV was delivered to my house on 2-28-2015. I found it was too big to fit my living room, so I decided to return it. I went to the store were I purchesed today (3-12-2015). They refused returning. I was told by the manager that the date count from the purchesed date, not from the delivered date. I am so upset about this. It does not make sense for me.... Read more

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  • Mar 10
  • Appliances and Electronics
  • Tarzana, California
  • Dishwasher Installation
  • 27
  • REVIEW RATING 4/5

When I purchased the item online, the website implied that that the old dishwasher would be hauled away and the new one installed. Turns out, the old one can only be hauled away if it is disconnected. Nothing was said when the item was purchased, and it was also implied that the dishwasher would be installed. Delivery person said that this confusion is common as the store's policy is NOT STATED... Read more

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  • Mar 10
  • Appliances and Electronics
  • Gunnison, Utah
  • Flat Screen Tv
  • 5
  • 5
  • 49
  • REVIEW RATING 4/5

I work for an alternative school and have purchased many thousands of dollars of electronics for our school from Best Buy. From projectors to apple TV's, and have been treated fairly. My latest purchase was 4 flat screens to hang in classrooms. I purchased them in late December. We unboxed them in late January. One of them didn't work. It was mid February before I returned to the city to... Read more

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