Best Buy Complaints and Reviews

Had an experience with Best Buy?   Submit review ›
Best Buy
Main address: P.O. Box 9312 55440 Minneapolis MN
1-888-237-8289, ,
  • 1,659+19 mobile complaints
  • $500K claimed losses
  • $297 average
  • Show More
Had an experience with Best Buy?
Submit review › Submit review ›

  • 20 hours ago
  • Laptops and Tablets
  • Wilmington, Delaware
  • 15

Today I went to Best Buy because they had a great deal for Ipad mini. I went in with my sisters because they wanted one too. I told them that it was really cheap. So we went into the store and they had a few people in line. I had a friend that was in front of me and the man who was working was very rude. It was the worst customer service I ever had. He would not let my friend use her father's... Read more

Was this review helpful? 1 0

  • 1 day ago
  • Appliances and Electronics
  • Lombard, Illinois
  • 18

I had a horrible expierence when trying to ask about a job at the best buy mobile in gurnee mills mall. I walked in and asked an employee at the register about how the job was, how old you have to be, and about customers. When I got to the part about wage/benefits it all turned south. He had a disgusted look on his face then told me that my application would be better suited "across the way"... Read more

Was this review helpful? 2 0

  • 2 days ago
  • Internet
  • Vinings, Georgia
  • Verizon Jetpak
  • 1
  • 1
  • 29

I went in BB to get a Verizon prepaid jetpack, it was advertised online for $45 well, in store it rang up $50 (whatever thats fine) so she asked me if I wanted to have it activated in store, I said no I was in a hurry to get home, I live 90 miles away. Went to their store only for that purpose. So I get home and it wont let me activate it. I called Verizon and they tell me it is stolen bc and who... Read more

Was this review helpful? 2 0

  • 2 days ago
  • Cellular Phone
  • Irving, Texas
  • Cell Phone Insurance
  • 7

​Bought three cell phones at Best Buy and included Geek Squad insurance for each phone. Was never told there was a 150.00 deductible although I was told I did sign an acknowledgement. Don't remember that at all. My daughter also bought a phone at the same time and she does not remember anyone saying anything about the deductible. Found this out when I took one of the phones in to have a cracked... Read more

Was this review helpful? 1 1

  • 2 days ago
  • Appliances and Electronics
  • Temecula, California
  • Sony Receiver Price Difference
  • 1
  • 1
  • 19

I called best buy if i can return an item and buy again that day since the price went down $50. They told me they can take care of it on the phone since my brother is an elite plus member. So after two weeks i called to followup on the status since no amount difference was credited back to my account. Then they said there was no processing happening, in short as if i didnt call last time. Then... Read more

Was this review helpful? 0 0

  • Aug 27
  • Appliances and Electronics
  • Bellevue, Washington
  • Power Station Price
  • 44
Best Buy - there weren't any pegs over there with this item. your ales associated selected the item for me.
1 of 3

Visited your store on 8/27/14 had an associate assist me in looking for a power station. She took me over. I saw most expensive power station were on the top. And less expensive were on the bottom .I pointed to the one on the bottom for 19.99 she pulled it off the peg. She rang it up it came up 63.59. I said your sign says 19.99. She got the rude manager who decided to embarrass me on your sales... Read more

Was this review helpful? 2 1

  • Aug 27
  • Media
  • Geek Squad Coverage
  • 11

We upgraded 3 phones 2 months ago. At that time I prepaid Geek Squad coverage for those 3 phones instead of paying monthly as I had been. At the beginning of last month I was charged the monthly fee on all phones. I called. They said it was for previous month wouldn't happen again. I was charged again 12 days later. Called again. Agent told me all charges including the first ones I called... Read more

Was this review helpful? 3 0

  • Aug 26
  • Products
  • Sarasota, Florida
  • Otter Box Case
  • 24

My husband and I visited the Sarasota store looking for an Otter Box Defender Series. The First employee we questioned just pointed a finger and said, "Over there." We found the cases' display. An OFF-DUTY employee, Nicholas Hudson, was passing by and noted our confusion. He stopped, asked if he could help. He answered many questions, actually took the Otter Box out of the retail packaging,... Read more

Was this review helpful? 2 0

  • Aug 26
  • Television/ Radio
  • Samsung Tv
  • 4
  • 4
  • 22

Bought a 55" Samsung TV from best buy and it only lasted 14 mos. luckily I bought warranty, but it's going to take weeks to fix. I'll never go there again. We were platinum plus rewards members, that obviously means nothing. You would think a tv would last a lot longer than that. I had talked to everybody, including corporate. They obviously have enough money and don't need anymore. I think at... Read more

Was this review helpful? 3 0

  • Aug 24
  • Laptops and Tablets
  • Toshiba Laptop Computer
  • 24

I bought a Toshiba laptop online and received it 10 days later. After 1month it would not boot up. Returned it to Best Buys and they had to send it back to Toshiba, it had a bad hard drive. Lost all info I had on it. Two weeks later I got it back. For two days it would not hook up to my WIFI. It finally hooked up after about 40 tries and I used it that day for about an hour and turned it off and... Read more

Was this review helpful? 4 0
 
×
You are reading about Best Buy.
Filing a new complaint about
×