Best Buy Complaints and Reviews

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Best Buy
Main address: P.O. Box 9312 55440 Minneapolis MN
1-888-237-8289, ,
  • 1,820+32 mobile complaints
  • $550K claimed losses
  • $299 average
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  • 1 hour ago
  • Desktop computers
  • Norwalk, Connecticut
  • 3 Compiuters
  • 1

Two weeks ago, I went to Best Buy in Norwalk CT to buy some computers I needed for a small business. They did not have the computers in stock so the employee placed an order online for me. I received an Email from Best Buy to come and pick up the computers that I paid for. However when I got to the store I came to a really rude employee Mike. He started yelling at me and waving his arms... Read more

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  • 2 hours ago
  • Advertisements and Cons
  • Pittsburgh, Pennsylvania
  • Tv
  • 2

Everything affordable for me on line was sold out. I looked at a smaller tv and found one. It had to be picked up at the store. I live in Central PA and the closest store was Virginia. Really Best buy, that is your best. I will go to Walmart. I felt as though the old bait and switch was at work here in the local Best Buy store. I found out I must rant and carry on for 100 words or my complaint... Read more

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  • 12 hours ago
  • Appliances and Electronics
  • Danbury, Connecticut
  • Best Buy
  • 16
  • REVIEW RATING 4/5

I purchased the same Panasonic 50" TV online Thursday morning. It was available for store pickup at the Danbury store and when I went to pick it up that night they said sorry we sold all of them. I was like, "you sold the TV I bought online for pickup?" They were like, sorry for the misunderstanding. All we can do is cancel your order. Best Buy has zero credibility. DO NOT FALL INTO THE SAME... Read more

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  • 18 hours ago
  • Advertisements and Cons
  • Fort Smith, Arkansas
  • Panasonic Tv
  • 3
  • 3
  • 27
  • REVIEW RATING 4/5

Went to black friday event at Best Buy today. Advertised a 50" panasonic TV for $199. Of course the line stretched almost all the way around the store. We got there about 2:30 with about 100 people in line. At about 4:30 employee came down the line asking what everyone was there to buy. I said the 50" panasonic TV. He looked frustrated and said they were already out. The store was supposed... Read more

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  • 1 day ago
  • Appliances and Electronics
  • Santa Clara, California
  • Dyson Vaccuum
  • 14
  • REVIEW RATING 4/5

I purchased a Dyson one day ago and saw the price drop, on bestbuy.com, by $40. Figuring they had a price match policy, I called and asked if they'd credit the difference. However, I was promptly told that they would not be matching any pricing, even their own, due to Black Friday and would not resume such activity until December 2nd. Asking to speak to a manager resulted in a (2nd)... Read more

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  • 1 day ago
  • Appliances and Electronics
  • Lg Front Load Dryer
  • 5
  • REVIEW RATING 3/5

After fighting with Sears for 5 long years and a junk LG front end loader having to be fixed several times a year, my husband and I decided to go to best buy. We purchased the dryer on Nov 20th with the salesman's word our dryer will not be delayed due to Black Friday madness but here we are Nov 26 and us calling and bugging them many times they still have no clue when our dryer will magically... Read more

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  • 1 day ago
  • Appliances and Electronics
  • Saint Charles, Maryland
  • Upgrade
  • 10
  • REVIEW RATING 3/5

I recently went to a Best Buy mobile express store and make contact with the representative upon him verifying I was eligible for an upgrade there was no one in the store he then told me I had to make an appointment which was an hour and 10 minutes later. When I told him that I couldn't stay an hour he told me that he couldn't help me they obviously don't need business that bad if they're... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Macon, Georgia
  • Tv Protection Plan
  • 9
  • REVIEW RATING 4/5

te Best Buy. Three weeks ago my TV broke so I called to use my protection plan. Well they in informed me that when I cancel my protection on my cell phone that they accidentally canceled my plan on my tv. Well it took a week and a half to have my plan on my TV reinstated by their back office in Missouri. Then they said I would get a email that never came letting me know it was reinstated. Thank... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Lake Jackson, Texas
  • Store Manager
  • 9
  • REVIEW RATING 3/5

The Lake Jackson, TX Best Buy store is completly filled with morons. They change the rules to verify accounts at their discretion and there is no way to verify what their actual policy is. Store manager Mike is no help so don't even waste your time with this *** as far as customer service. The sales reps that work in the mobile dept. would rather lets long lines form, while they talk about their... Read more

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  • 2 days ago
  • Installers
  • Yorba Linda, California
  • Appliance Installation
  • 1
  • 1
  • 15
  • REVIEW RATING 3/5

Bought all new appliances for a remodeled kitchen. Delivery date came and they were delivered as scheduled, however, the installation was not performed because the existing water valves needed to be 5/8" as well as the gas valve (surprise). In addition, the cabinet where the new microwave was to be installed needed a hole, uhm... Ok I said. Furthermore, we were told the granite needed to be... Read more

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