2.1
  • Wide variety of products5 votes
  • Competitive prices4 votes
  • Convenient location3 votes
  • Poor Customer Service28 votes
  • Customer service20 votes
  • Slow to Assist10 votes
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  • 1 hour ago
  • Appliances and Electronics
  • Kansas City, Missouri

I would like to file a complaint w/Best-Buy in St.Charlesd Mo. I went to Best-Buy this weekend 1/24 and took my computer w/me since it had been dropped by my grandkids while I was in out of town, as I work out of town. When I got home this weekend from work ( at Ford Motor Co) I told my wife that we have a lot of computer work to do as our employer "Ford" is changing there process and we have to... Read more

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  • 10 hours ago
  • Appliances and Electronics
  • Apache Junction, Arizona
  • Roku 3 Return
  • 10

I purchased a roku 3, couldn't get it to work. After 2 trips to the geek squad for assistance, it still was not working. I went in on Friday to return it, the guy at customer service was very friendly and said they would take it back, however he suggested I contact my internet provider for assistance in setting it up and getting it going. Spent an hour on the phone doing this, but was still... Read more

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  • 2 days ago
  • Software
  • La Mesa, California
  • Software
  • 17
  • REVIEW RATING 4/5

I purchased software from best buy and i did not open it i returned it sealed. I was told they could not return it because it was opened i showed the clerk the sealed software then they said they could not accept it because it may be tampered with. I complained only to get in a shouting match that i won hands down in the store in front of customers and employees. No class. Not professional.... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Houston, Texas
  • Samsung Plasma Tv
  • 14
  • REVIEW RATING 4/5

Ordered a 51" plasma television on 27th Dec. Best Buy advised delivery on 2nd Jan. BB then rescheduled delivery five times, with latest advice being 9th Feb. Despite numerous and lengthy calls with BB's so called customer service I was never able to get confirmation from them of whether they were likely to be able to fulfill my order. They did, by the way, charge my credit card immediately the... Read more

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  • From mobile
  • Best Buy
  • 2 days ago
  • by anonymous
  • #586244

Yo man I love Best Buy and all because I have never had a problem with them till this day but your geek squad phone service needs alotta work though! 34 Minutes just to update my credit card information for the insurance billing on my phone, y'all should be ashamed of yourself. What happend to the good 'ol days man where I can just go online and do it myself? Ya done f*cked up .. Add comment

  • 2 days ago
  • Appliances and Electronics
  • Tampa, Florida
  • Positive Experience
  • 10
  • REVIEW RATING 5/5

All of my televisions I have purchased from Best Buy since 1994...and ALL of them have been previously used as displays, "OPEN ITEM" or returned TVs, and I've had no problems. Of course, I did the smart thing in checking them out, like this customer did...making them play for about 30 minutes, watching for screen anomalies, scratches and dents on the cabinets, checking the parts list inside the... Read more

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  • Jan 23
  • Appliances and Electronics
  • Vicksburg, Mississippi
  • Stove
  • 3
  • 3
  • 15
  • REVIEW RATING 4/5

I ordered an appliance and put in preferred delivery date with this. the store contacted me to state that they could not deliver this until the next Friday. I took off work and got rid of the old stove on this date. The stove never showed up. When I called Bestbuy.com, they just transferred me to my local store. The guy I was talking to had no idea what was going on. He said they were just... Read more

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  • Jan 19
  • Laptops and Tablets
  • Mesa, Arizona
  • Laptop
  • 5
  • 5
  • 26
  • REVIEW RATING 4/5

I brought a laptop in nov2014 thsy i had 2 months and use less that 5 times and it didnt work when i took it to Best Buy they said i had to buy a geek squad for 1-3 yrs or pay for hundreds of dollors to have it fixed for a computer less than 60 days old Wth that is strike 3 for me I will never set foot in one of there stores again They dont back up the products they sell Read more

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  • Jan 19
  • Appliances and Electronics
  • Royal Oak, Michigan
  • Modem
  • 4
  • 4
  • 21
  • REVIEW RATING 4/5

Horrible customer service and absolute half-fast garbage return policy. Bought a $250 modem/router which failed after 16 days. Brought it back to store for an exchange and they told me that I'm stuck with it. MOD with zero customer service knowledge gave me the number to Motorola and told me to deal directly with them. Not only did she give me the wrong number but she was extremely rude. Motorola... Read more

Was this review helpful? 2 1
  • From mobile
  • Best Buy
  • Jan 18
  • by anonymous
  • #583790

No system for service- need to pull numbers to be fair. Slow service- 3 people working, 3 standing idle. Kept computer 2 weeks no repair. Warranty worthless Add comment

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