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  • Customers like
    • Convenient location 15
    • I stopped shopping at best buy 8
    • Wide variety of products 8
  • Customers don't like
    • Poor customer service 76
    • Customer service 26
    • Slow to assist 24

if you pay for their Greek Squad service then you need to ask carefully before they took your money for their profit. They never explain everything to you before you asked so they can take your money easier!!Unbelievable customer service. Hope they do better job for the community. Everyone came to the store to get better service than buying online but the way Best Buy trained their employees as same as you buy something from online. We trusted your company so we came to your store but people did a horrible job. Everyone need a job to survive... Read more

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100% FULL

Ongoing problem with Best Buy and Samsung
1 of 2

Samsung refrigerator has had 5 service calls and still is broken. It is a $3000 refrigerator that neither company will agree to replace even partial payment. Water leaks from door dispenser and sides of refrigerator are expanding. I can no longer move the refrigerator from its location. I have made dozens of phone calls to Best Buy and Samsung. They always keep me on hold for at least 30 minutes. I have spent at least 20 hours on the phone and never get an answer. Samsung states that their goal is an excellent customer experience, but... Read more

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This is the second time Best Buy delivery has delivered an item to me to find it broken after they leave. First was when we renovated our kitchen last August. They used a hand cart to bring in the appliances and left them just sitting there 9,700 in products. They were supposed to be unwrapped and put in place. It wasn't until after we removed all the blue film that we saw 2 large dents from the hand truck on the door of the double oven. Took 2 weeks to replace the unit and we were told we could not use it in the mean time! Just today an order... Read more

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I have been trying to call for hours customer service at 1-808-525-7182 at Best Buy Honolulu but nobody responded my call but answering machine and I had to call another branch if they can an give an extension number and which they did Ext. 2090 and I was able to switch through but after they connect me to another line I was only put on hold again with the answering machine. This very up setting for this type of service they provide very poor service . I would like to bring this to the higher management to to do something about this. Read more

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I call Best Buy credit card to pay off before the date in full. But i was told that i cannot pay with Best Buy credit card i have used different so i can get 10% credit card. I then tryed to used different credit card then i told no have to be debit card so Best Buy kept on make me run around. So then i paid full with my debit card $1544.49. And i told i will get email that i paid in full and on my credit card balance will be zero. I have waited almost two week still have not got email from them. And i have made 4 phone call and explaining to... Read more

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I'm very concerned about the way this employee was driving the Geek Squad vehicle today between 4:00pm and 4:15pm. The driver came off the US 26 Sunset Highway speeding into the inner city roads and contunued to drive freeway speeds on the sides street. He almost got into a car accident with me. If he continues doing this, it is probable that he will get into a car accident. I think he is working out of the Best Buy on SE 82nd Ave. I wanted to make sure to share my concerns with you because I don't want other drivers to experience what I... Read more

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My 85 year old aunt went to Best Buy to buy a 43 inch LG TV , Samsung Sound Bar Stereo and Warranty for the TV and installation charges amounting to $1132.00 on April 12 for installation of stereo and tv on the 20th. She took home the Stereo only and they said they did not have the TV and they will send her one. They sent her a 32" Insignia TV and she told the UPS driver it is not the TV she ordered and sent it back to Best Buy. She was furious and went to the store and spoke Mr. Cavalieri about the problem and he said he is waiting for the... Read more

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I purchased a TV with warranty for 5 years. My TV went out on Feb 3rd 2016 i called the geek squad as i was instructed to set up an appointment for them to fix it. It took 3 weeks for them to show up and fix it. After they fixed the issue it lasted 3 weeks and went out again with same the problem. Since then i been getting the run around from them all i been told lies about the parts coming soon this weekend or next weekend. I finally went the best buy location in germantown tn and spoke to supervisor and he accrued me that someone from geeks... Read more

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I bought an oven from Best Buy and was told it would be delivered on Friday. I was called later and told that if I wanted it installed it would not arrive until Monday. Monday the oven is delivered but it is damaged, the glass door is broken, the door itself will not close, and the side is dented in. I called Best Buy (they never contacted me) and was told someone will call later. Later, I called and was told they are looking into it and will call me back. As I never heard from them, I called again and was told someone would call me in... Read more

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Tried to return a device sold to me by a Best Buy associate as a solution to enable bluetooth on a non-bluetooth device. It did not work. Found out the no return policy was unacceptable. This is what happens when MBA's have no competition. I estimate my family spent about $3500 with Best Buy over the last 12 months. No more. To save on a $30 return Best Buy loses the net present value of our business for the future. Consumers expect more. You are on your way out of business, Best Buy. What a shame. Train the associates better, revise your... Read more

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