2.1
  • Wide variety of products6 votes
  • Competitive prices4 votes
  • Convenient location4 votes
  • Poor Customer Service54 votes
  • Slow to Assist15 votes
  • Bait-and-switch tactics15 votes
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  • From mobile
  • Best Buy
  • 19 hours ago
  • by anonymous
  • #601395

Employees are not in any hurry to help you. Even if they do know what they are doing (which given today's events I highly doubt), they won't do it because they can just tell you there is no solution and go back to getting paid to stand around and bs with their "best buy buds". Add comment

  • 1 day ago
  • Accessories and programs
  • Grandview, Missouri
  • Kaspersky Internet Security
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

I bought the Kaspersky interner security prog thinking it was for 1 yr from the day I install it as It has been many years in the past. but I find out 4 days later after I install it, it is only good for 6 months after the day I paid for it. I called in after I see I only has 176 more days left so I talk to the store about the change and nothing on the box about it and then read my receipt and... Read more

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  • Feb 24
  • Desktop computers
  • Lexington, South Carolina
  • Computer
  • 25
  • REVIEW RATING 4/5

I refuse to pay their late fees each month they add $50.00 its now $200.00 and it will affect my credit score I dont give a *** its the principle that is *** me off. They don't give a *** and we need to put the word out . work with the client or loose business. I've spoken to the supervisor no help there and asked not to talk to anyone in the Manilla or the Asia. I want to talk to an American,... Read more

Was this review helpful? 0 1
  • From mobile
  • Best Buy
  • Feb 23
  • by anonymous
  • #599348

The worst costomer service!!! Stay away from the Bestbuy in Queens Center Mall. You will leave feelling disgusted. Add comment

  • Feb 22
  • Cellular Phone
  • Greer, South Carolina
  • Cell Phone Warranty
  • 19
  • REVIEW RATING 4/5

I purchased a Geek Squad warranty for my cell phone in 2013. I am eligible for an upgrade so when I received my warranty bill for January I called to cancel my warranty. I was told it was taken care of and not to pay the January bill. I was given a confirmation number and a name. In February I received another bill for the regular fee and a late fee. I spent 58 minutes on the phone with... Read more

Was this review helpful? 0 0

  • Feb 21
  • Appliances and Electronics
  • Dacula, Georgia
  • Activity Tracker
  • 16
  • REVIEW RATING 3/5

Bought activity tracker-can't get to work -I wanted to return and called and said can't return if over 2 weeks which is ridiculous. It has been less than 1 month. I will never buy from best buy again. They stink. They put me tru to teck support and was on hold for a while and they hung up on me. This is why I buy from Costco they stand behind their merchandise and treat their customers with... Read more

Was this review helpful? 0 2

  • Feb 21
  • Laptops and Tablets
  • Green Bay, Wisconsin
  • Dell Laptop
  • 12
  • REVIEW RATING 3/5

I bought a dell laptot needs to be repaired geek squad say they can not fix it.p one year ago at best buy in fond du lac wisconsin.Isent it to the geek squad they told me they are unable to fix it.they claim dell cannot produce a replacement part which is a lie,I was lied to at the store about basically everything about it.needlesss to say iwill never buy anything from the place again.Attitude of... Read more

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  • Feb 17
  • Appliances and Electronics
  • Dallas, Texas
  • Delivery Service
  • 31
  • REVIEW RATING 3/5

Purchased a gift...over $1000...asked for delivery they put the wrong address in the delivery box...a completely different city...and wouldn't except responsibility for their mistake. People took off of work to be available for delivery, it inconvenienced several people but still no help. Only response is it would be another day until I could even schedule another delivery...I called the VP of... Read more

Was this review helpful? 1 2

  • Feb 16
  • Appliances and Electronics
  • Fort Wainwright, Alaska
  • Online Order
  • 20
  • REVIEW RATING 4/5

It all started out with a pre-order. I ordered it on Jan. 14th and it was released Feb 13th. So I enter my card information and the $200 gets taken out. I think "Great! Now it's only a matter of time before it gets here." So one day before the release of my product (I assume they were getting ready to hand it off to UPS) I get a message and e-mail saying something went wrong with my card. (Note:... Read more

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  • Feb 16
  • Computers
  • Return Policy
  • 27
  • REVIEW RATING 3/5

Had the same thing happen to me. I had my receipt as well and was not allowed to do an exchange either. Had everything needed for return according to receipt (Picture ID). I also had my credit card. Not sure how the other stores operate but the Phoenix Norterra Best Buy was the worst! Can't believe that people can treat others the way I was at this store. I will Never shop at another Best Buy... Read more

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