Best Buy Complaints and Reviews

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Best Buy
Main address: P.O. Box 9312 55440 Minneapolis MN
1-888-237-8289, ,
  • 1,768+30 mobile complaints
  • $540K claimed losses
  • $298 average
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  • From mobile
  • Best Buy
  • 7 hours ago
  • by anonymous
  • #552826

Returned a wall mount for a new $1500 flat screen tv never even took it out of the fkg box. Oh no cant rerurn it after 15 fkg days give me a break I hope these asshls end up like Circuit city! Add comment

  • 7 hours ago
  • Customer Service
  • Phone Account
  • 3

I had called up Tyrus of Consumer relations to help me sort out a matter and his answer was there is nothing he can do to help me out. He was absolutely rude and hung up on me. When I called back he said the phone got disconnected and I asked why he did not call me back specially since he had taken my cell phone and email. His response was he did not want to. There was not at all curteous and... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Panasonic Microwave
  • 1
  • 1
  • 20

We purchased a Panasonic Microwave from Best Buy on September 24th 2014. The latch broke on October 24th 2014 and the microwave will not work. We have owned it a total of 30 days... We took it back to Best Buy, they referred us to the manufacturer. Called Panasonic to report problem, and they gave us a case number, and said we would be called back within 24 to 48 hours. Still waiting...I finally... Read more

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  • 2 days ago
  • Computers
  • Vidor, Texas
  • External Hard Drive
  • 1
  • 1
  • 16

Yesterday, I went to Best Buy in Lafayette, La. to purchase an external Hard Drive and a new computer. There were several similar models so I waited for a salesperson to help me. After about 15 minutes, one man seemed not busy with anyone so I walked up to the desk and asked if someone could help me with the computers. He rudely exclaimed, "There are only two of us so you'll just have to wait... Read more

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  • Oct 27
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Orange, California
  • Ipad Air
  • 2
  • 2
  • 66

I dont even know how to describe my experience I had during weekend. So I'll just explain what happened one by one, and want to ask you what you think about this situation. Here is my fun story. - I traded-in iPhone 5 and iPad 3 at the local Best Buy store for $410 on Thursday(10/23). - Made a purchase of new iPad Air 2 from bestbuy.com and checked the option to pickup in-store that is 30min away... Read more

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  • Oct 27
  • Appliances and Electronics
  • Anderson, South Carolina
  • Refrigerator
  • 2
  • 2
  • 34

Item #5041656 Igloo 10 cubic feet refridgerator advertised for $224.99. My husband went online to order. The website said it could not be shipped to store or delivered to our home. So he called customer service, which first transferred him to a store that was closed. Then he called back and they said that this product was only available in the Midwest. If it is not available in all areas, then it... Read more

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  • Oct 26
  • Appliances and Electronics
  • Samsung Galaxy S4
  • 30

I purchased a Samsung galaxy s4 unlocked online 07/04/14 there's an issue with the sound I reported the matter to the relevant personel who then informed me it was an issue for Samsung to handle. I contacted Samsung representatives who then put me onto Bestbuy stating they are the ones responsible as i purchased the phone from them since then the issue hasn't been settled I'm looking into legal... Read more

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  • Oct 26
  • Appliances and Electronics
  • Help Desk
  • 1
  • 1
  • 23

I spent nearly $1,000 on Sonos (a bridge and 3 speakers) and after installing the software the app shortcut appeared only on my desktop. I asked the Ridgedale help desk how to add the shortcut to my Windows 8 start screen. The answer was that “they offered a Windows 8 class on Thursday and (however) it was filled up”. I consider this a non-answer and a brush-off. I have subsequently found the... Read more

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  • Oct 25
  • Customer Service
  • Bel Air, Maryland
  • Employees Behavior
  • 1
  • 1
  • 50

I made a purchase online 10/25/14 and went to my local store to retrieve my purchase. I had printed the order confirmation that showed that I had already paid for the items and was prepared to show my credit card and identification when I arrived at the store. When I went to the area for online pickup, the 4 employees all had their backs turned away and ignored me for a few minutes. When one... Read more

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  • Oct 25
  • Appliances and Electronics
  • Member Points
  • 1
  • 1
  • 18

Not posted anywhere is that if you make a purchase with a best buy gift card YOU DO NOT GET ANY MEMBER POINTS. The trick is if you buy let’s say a video game for the Xbox. But when you take it back unopened bought online, to get it exchanged for the PlayStation version, here is where the game starts. The store puts the refund on a BestBuy gift card, guess what? They take the points away they... Read more

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