Best Buy Complaints and Reviews

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Best Buy
Main address: P.O. Box 9312 55440 Minneapolis MN
1-888-237-8289, ,
  • 1,644+18 mobile complaints
  • $500K claimed losses
  • $299 average
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  • 8 hours ago
  • Laptops and Tablets
  • Ipad Air Tabnlet
  • 2

This tablet was ordered online and delivered via Canada post. Immediate attempt to active and enable the device seemed straight forward until it was restarted....then it would not recognise the passcode. the pad was restored to factory condition using iTunes as advised by customer service. Exactly the same thing happened a second time and the pad was locked Took it back to BestBuy 72 hours after... Read more

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  • 9 hours ago
  • Appliances and Electronics
  • Chicago, Illinois
  • 7

I purchased a laptop charger just under a month ago. It wasn't working with the laptop as I hoped, so I went to return it. I had my receipt all the original packaging. Nothing was ripped open or missing. I received an in store credit for $71 and I never shop at Best Buy. This was a special circumstance that I needed professional guidance on what to buy. NEVER AGAIN will I shop at this store. The... Read more

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  • 10 hours ago
  • Laptops and Tablets
  • Laurel, Maryland
  • Rocketfish
  • 1
  • 6

We purchased the Best Buy brand universal laptop charger for our ASUS computer on August 19.2014. The customer service representative who assisted us was helpful and advised us that the charger would be compatible with our laptop. We read the instructions to verify that the product was compatible and within 15 minutes of plugging the Rocketfish charger into our laptop it never powered up again.... Read more

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  • 13 hours ago
  • Laptops and Tablets
  • 1
  • 14

I've had my laptop for about a year now, and everything was going fine until all of my files mysteriously disappeared (not going to blame Best Buy for a Mac problem). While running some file recovery programs, a bunch of files from a user named Mark were coming up from 2009 all the way up until I bought the computer in 2013. I wouldn't have had a problem if they told me that it was "refurbished"... Read more

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  • 1 day ago
  • Appliances and Electronics
  • Oven Delivery
  • 1
  • 8

They promised an oven delivery three weeks after I ordered. I waited three weeks without a working oven at home, and then a couple of days before delivery they tell me it's delayed another five weeks. I say I cannot wait that long and ask them what they will do to make it up to me and they say they won't do anything. I ask for a replacement oven, which is more expensive, but I'm willing to pay... Read more

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  • 1 day ago
  • Appliances and Electronics
  • Skokie, Illinois
  • Product Return
  • 1
  • 12

unfortunately we won't be coming back to this store (or best buy again). we were verbally told that we can return a product that we had purchased prior to a move from another state (this product was shipped to Illinois) at any time within a couple months of receiving it (which apparently was a lie, probably to make a sale). we received the product about a month and half ago (was shipped to a... Read more

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  • 2 days ago
  • Online Shopping
  • Folsom, California
  • Ordering Process
  • 16

I wanted to buy a Microsoft Surface Pro 3 with the largest disk and memory. It was not stocked in the store, and the salesperson said he couldn't order it, and that I would have to order it online. Took forever online (their pages display verrryyyy slowly). Unfortunately, my credit card company fraud prevention system (for this purchase of over $2300) flagged it and phoned me to see if it was OK.... Read more

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  • Aug 17
  • Laptops and Tablets
  • Lake Jackson, Texas
  • Toshiba Satellite Laptop
  • 2
  • 38

I bought my wife a toshiba satellite p55-a5312 laptop about 8 months ago well we payed about 680.00 for the laptop my wife wants to upgrade on laptop well we were offered 49.00 trade-in laptop is in mint condition with box and wrapping it came in what a insult i guess best buy is either money hungry or they have no faith in products they sell so why pay premium price for something that holds no... Read more

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  • Aug 16
  • Appliances and Electronics
  • Bainbridge, Ohio
  • Cracked Tv Screen
  • 2
  • 41

I purchased a TV for my son from best buy transported it 3 weeks ago to his locked apartment at school yesterday we set up his apartment at College. We opened the box slid out the TV and saw that the screen was cracked. We slide it back in box went to the store we bought it at best buy golden gate Mayfield Hts. They would not replace it they sent it out to the geek squad. We were told if they... Read more

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  • Aug 14
  • Appliances and Electronics
  • Melbourne, Florida
  • Iphone Protection Plan
  • 1
  • 27

My iPhone screen starting going dark on occasion. I took it to Best Buy and the phone would not act up in front a Geek. Then, my screen was completely dark on my iPhone after 2 weeks and would not come on at all. Best Buy made me wait over 4-days to replace it. I'd like to see any of the geek squad wait a day to be without their life line. I had purchased a protection plan for $14.99 per month... Read more

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